Systems Administrator

Natural Partners Fullscript - Ottawa, ON (30+ days ago)

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About Fullscript

Fullscript is an e-commerce platform that allows healthcare practitioners to dispense professional-grade nutritional supplements to their patients. Practitioners prescribe products through an e-script, and we facilitate checkout and shipping to their patients. Our content and algorithms provide evidence-based decision support for practitioners and patients along the way.

The technology we’ve built has changed the way health is prescribed, and we’re just getting started. Our team collaborates tightly, ships quickly and has a ton of fun. We’re growing rapidly, so join the team and you’ll get a chance to shape the future of our company and the healthcare industry.

Fullscript is owned and operated by Natural Partners Fullscript (NPFS), with offices in both Ottawa, Ontario and Scottsdale, Arizona.

We’ve grown a lot, but there’s still a huge amount to do, and at Fullscript you will see the impact of your work. As our Systems Administrator, you will serve as the main point of contact for our Ottawa office on a wide range of technical tasks and initiatives.

What you'll do

Ongoing help with troubleshooting workstations. You will create and solve tickets, and use triage judgment to set priority levels for different tasks.

Assist in the procurement of hardware for the office. Every workstation is equipped with a new display, laptop, keyboard, mouse, and stand.

Resolve any network-related issues. Familiarity with Cisco, Ubiquity, Netgear and ISP Gateways is key.

Provide ongoing support for different cloud-based systems as an admin; responsible for resetting passwords and providing a different level of privileged access.

Performing weekly, monthly and quarterly audits on integral systems to ensure there are no security vulnerabilities.

On-boarding and training for all new employees.

Work closely with team-leads to assist with the integration of new procedures, platforms, and policies.

Maintain inventory asset management of all owned hardware.

Who is this role for?

You have 1 to 2 years of experience in an IT or technical support function.

You have a diploma in Computer Systems Technology or equivalent experience.

Experience in supporting Mac OS, Linux, and Windows Operating Systems.

You’re passionate about the latest tech; you’re an early adopter and love to test out new gadgets.

You’re a lover of all things Apple.

You have a strong understanding of networking technology (TCP/IP, Subnet Calculation, DNS, VPN, DCHP, Routing, and Switches).

You’ve worked with software such as JAMF, Samanage, Zendesk and/or JIRA.

You’re willing to step out of your comfort zone to learn new things to support our team.

You are an honorary member of the AV club. We live stream every single townhall to all our remote workers and need your help running the rig to do so.

Impress Us With

ACMT Certification

CCNA/CCNP Certification

A+ Certification

Basic programming knowledge. Scripting in Ruby or Python is a plus but not required.

What we offer

The most valuable asset any individual has to give is their time, so finding the right place to do their life’s work is important. We feel we are that place. Fullscript is full of intelligent, talented, passionate people who want to have an impact in the world by making healthcare easier for everyone. We are growing rapidly and are already profitable, but there’s still a huge amount to do. There is plenty of low hanging fruit; you’ll be able to see the impact of your work from day one.

Of course, we offer the good stuff too. Competitive pay, fully stacked health insurance, training budget, access to the Fullscript product catalog, generous PTO, and paid holiday. We have flexible work hours and offer the ability to work from home a couple days a week. Free breakfast, coffee, tea, and snacks in the office. On top of all that, we are a dog friendly office.

If you are unsure if your experience level matches this listing, please still apply. It never hurts to ask, right?

We can’t wait to read your application!

The Natural Partners Fullscript Story

Natural Partners Fullscript is a disruptive healthcare technology and service company. Our portfolio brings together the best nutritional supplement wholesale business with the premier online supplement dispensing platform. We provide innovative solutions for integrative practitioners and patients who seek a personalized experience and a holistic approach to healthcare.

In the summer of 2018, Natural Partners, a national player in wholesale supplement distribution, merged with Fullscript, the creators of the first online supplement dispensing platform, to create Natural Partners Fullscript. Since then, NPFS has been the preferred partner of over 300+ professional supplement brands, EHRs such as Power2Practice and Jane, and major influencers in integrative health including Dr. Josh Axe and Dr. Aviva Romm.

As the market leaders, with a track record for incredible results and a target of 100% annualized growth, we go above and beyond to make dispensing wellness easy.

Want to learn more? check us out - and or find us on social media.

Natural Partners Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

We are also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to either or and let us know the nature of your request and your contact information.