Audio Visual Technology Assistant

University of Victoria - Victoria, BC (30+ days ago)

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The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

University Systems ( serves a diverse client base including students, faculty and world-renowned researchers. We consist of three major units: Academic & Administrative Services, Infrastructure Services, and UVic Online, all working together to provide computing, communications and technology in support of the university's learning, teaching, research and administrative activities. We support high profile research projects like VENUS, NEPTUNE and ATLAS and work as part of the BCNET consortium. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system.

Our normal business hours are 8:30 AM to 4:30 PM, while client-facing service entities may be open from 8:00 AM to 11:00 PM; system maintenance may be performed off-hours and major issues are responded to on a 24/7 basis.

Reporting formally to the CLTE Senior Technical Analyst and receiving day to day guidance from the AV Services Coordinator, the Audio Visual Technology Assistant supports classroom audio visual technology used to aid learning and teaching on campus; audio visual equipment rental delivery and pickup, event audio visual equipment setup and teardown; and provides support for audio visual services such webcasting and videorecording services.

This position requires sufficient strength, stamina and coordination to perform related manual physical activities in order to set up, tear down, or repair equipment; a valid BC Driver’s License is required for the safe operation of motor vehicles to navigate the university and provide equipment as required in the delivery of AV services.

Job Requirements

This role requires excellent customer service skills, classroom audio visual technology troubleshooting abilities, the ability to work independently and on a team, reliability, inititative, time management capability, and continuous on the job learning.
Strong attention to detail and ability to maintain concentration in a constantly interrupted, multi-tasking environment.
Ability to remain calm and professional while problem solving in high-stress situations, often in view of large classrooms of faculty and students.
Dedication to customer service including ability to be punctual.

University Systems’ Values are: Teamwork, Customer Satisfaction, Communication & Information Sharing, Continuous Learning, Improvement Coaching and Mentoring, Balance Home and Work, Accountability.

Specialized Knowledge/Education:
At least 1 year post-secondary education and familiarity with the post-secondary academic environment.
Valid BC Class 5 Driver's License

A minimum of one year experience working in an audio visual technology support related position for a post-secondary institution or comparable environment. Experience must include demonstrated working knowledge of common operating system based laptops, tablets and desktops; iOS and Android devices; and classroom technology used for delivery of audio and video.

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here:

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact Belinda Fontes, HR Programs and Project Manager, at Any personal information provided will be maintained in confidence.
Additional Information
992850-SYST-2020-JD-AudioVisualTechnologyAssistant-Clerk PB4