Hostel Guest Service Representative

Sioux Lookout First Nations Health Authority - Sioux Lookout, ON (30+ days ago)

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Job Summary:
The Hostel Guest Service Representative will be responsible for providing customer support services for Hostel guests.

Starting Salary Rate: $21.18 per hour

Who can apply:
Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess:
Minimum grade 12 education and/or certificate in Hospitality Management
Ability to speak one or more of the First Nation dialects of the Sioux Lookout Zone
Strong knowledge of First Nation Communities in the Sioux Lookout Zone
Excellent interpersonal skills
Excellent verbal and written communication skills
Active CPR and First Aid an asset
Ability to work in multi-team environment
Able to stand for long periods of time

Responsibilities:
Greets all guests in a friendly and professional manner
Maintains working knowledge of the Hostel and its procedures
Provide guests with information about the Hostel and SLFNHA services available
Assist the Dispatch, Reception and Front Desk departments with telephone calls when required
Assist guests and escort them to locations within the Hostel and hospital such as the Interpreter Desk
Act as a primary contact for guests dealing with inquires and complaints and provide appropriate forms
Assist guests accessing Hostel cafeteria services
Provide one to one assistance for elders waiting in the lobby and assist with translation as needed
Ensure that the guests arrive and depart the Hostel with a positive experience
Ensure all guests receive a Hostel guest questionnaire and ensure all comments are captured
Assist guests on how to use the Hostel room amenities i.e. telephone, television, air conditioner, storage locks and open/close windows
Provide building directions for new guests
Refer guests to Patient Advocacy or Hostel Client Representative as needed
Work as part of a team to reach goals and targets
Ensure all departing clients have takeout food if unable to attend mealtimes
Provide community updates to clients affected by changes
Performs any other duties as directed
Closing Date: Open until filled