In collaboration with patients, families (as defined by the patient), and staff across disciplines and departments the residential counsellor provides quality support to individuals living with the effects of brain injury and close intensive supervision in a residential setting. In partnership with the patient and family and, considering the patient’s environment, the on-call residential counselor is responsible for assisting in the coordination of residential services and providing professional treatment and care to residents. In addition, this position is responsible for providing a range of residential counseling and skills training services to clients and their families, tracking and reporting on resident’s treatment progress and providing peer leadership.
Pertaining to the activities provided to Service Recipients (SRs) with acquired brain injury who are living in a supportive housing setting or own residence and require assisted living services, accessible on a 24-hour basis. The services may include, but not limited to, homemaking, personal support and attendant/ personal hygiene services. This service may also include the core components of independence training service and SR specific behavioural management programs developed and/or supervised by the professional service funded through the Psychological services. The supportive housing setting is a location where organization may be responsible for providing services to a number of SRs who live in their own units and housing is not a component of the service. Organizations providing these services will ensure their staff in various locations are onsite and/or accessible on a 24-hour basis.
Actively support the philosophy, goals and objectives of Patient and Family Centred Care (PFCC) Program, the education and programmatic activities that promote and implement PFCC behaviors, and the coordination of opportunities for patients and families to contribute to the mission, vision, and values of VCBIS.
EDUCATION AND EXPERIENCE REQUIREMENTS
Diploma or Bachelor’s Degree in social work, psychology, counseling, or human services related fields.
Prior experience working with individuals living with the effects of brain injury an asset or at least two years work experience providing mental health or social service.
III. REQUIRED SKILLS, KNOWLEDGE and ABILITIES
Values working in a multicultural/diverse environment
Communicates effectively both verbally and in writing with a broad variety of people, including team members, management and other professionals
Ability to work effectively with a team-oriented environment
Computer experience and adequate typing ability
Ability to provide visual and auditory supervision of residents
Maintains appropriate professional boundaries and confidentiality
Demonstrates group leadership and organizational skills
Regularly attend scheduled shifts, be punctual for scheduled shifts and meetings and be in a condition suitable for assuming responsibilities of the position
Effectively monitor safety and demonstrate group management skills and effectively deescalate potentially chaotic or volatile situations
Exercises tact, discretion, and judgment in working with a variety of people
Stays calm and emotionally available in an environment serving individuals with a mild to severe brain injury
Openness to feedback and supervision
Standard First Aid/CPR certification is required within the first six months of employment; maintain a current standard First Aid/CPR certification afterward.
Must pass a criminal reference check
Requires driving an agency vehicle, a valid driver’s license, personal auto liability insurance, and a driving record permitting coverage under agency auto liability policy.
Works under the direct supervision of the Program Manager
DUTIES AND RESPONSIBILITIES
1 . Provides a nurturing environment and close, intensive supervision and safety for individuals living with the effect of a brain injury in the residential program
Assures resident’s basic needs are met including meals, exercise, hygiene and sleep
Teaches healthy living skills and conducts recreational and social activities enhancing skill acquisition and fun
Monitors activities and whereabouts of residents
Maintains a physically safe environment
Administers medication in an accurate and timely manner
Assures that residents’ daily schedule is followed
Assures attendance at medical, dental, counseling or other social service appointments including transportation as needed
Serves as liaison with other agencies, support programs, family members, professionals and significant others as needed
Utilizes behavior management techniques appropriately with residents
Feedback is clear, specific, timely and respectful
Effectively communicates behavior choices to residents, outlining the positive and negative consequences of their choices
Communication is adjusted to meet the resident’s development level and style of communication
Employs relationship and counseling skills effectively
Models healthy interactions and respectful communication with residents
Forms caring therapeutic relationships that are warm, nurturing, empathetic and unconditional
Relates to residents objectively and fairly, giving consideration to the resident’s individual needs
Works with residents to problem solve and identify solutions to problematic behaviors
Facilitates group counseling/skills training sessions assisting residents in skill development in specific target areas of their Individual Support Plan
Health and Safety
Maintains current knowledge and practice of occupational health and safety regulations, fire safety and other emergency policies and procedures.
Reports all health and safety risks or concerns and site maintenance requirements to the supervisor.
Operates all equipment, including site vans, in a safe and appropriate manner.
Maintains working knowledge of safe body mechanic techniques, and utilizes this knowledge while performing all duties.
Understands and uses principles of good hygiene and universal precautions in all aspects of the job.
Submits Emergency Drill Reports, performs emergency evacuation drills, and completes the Emergency Preparedness Checklist as directed by the Supervisor.Takes responsibility for personal health and safety and wears appropriate clothing, footwear, and personal protective gear while on duty.
Reports to work fit and able to perform all job duties and responsibilities, and remains alert and attentive throughout every shift.
Works effectively within a team of co-workers
Maintains communication with staff members through the use of a Communication Log and shift-change meetings
Reviews incident reports in a consistent and timely manner
Tracks team and clients information in staff logs and client notes, using professional language
Participates and contributes to team meetings and case reviews in a constructive manner
Maintains communication with co-workers throughout shift and across shifts, keeping them apprised of therapeutic issues
Consults with team and follows through with decisions. Remains aware of overall program climate and assists others when need arises.
Communicates constructively and appropriately problem solves differences
Completes all resident reports, scripts, protocols and records in a timely manner in accordance with program policies and procedures (all components may not apply)
Write progress notes in accordance with policies and procedures standards for all individual and group skills training
Write incident reports as needed
Documents all relevant contact with significant others and external agencies
Completes daily shift communication and data documentation at the end of each shift
Facilitates implementation of Individual Service Plans and conducts six months review (as needed)
Meets regularly with Program Manager and actively participates in supervision
Performs other duties as assigned by the Program Manager
VII. WORKING CONDITIONS
Position involves working with residents who have a mild to severe head injury who may at times exhibit behavioral issues
Potential exposure to communicable diseases including the common cold, flu and hepatitis
Position requires availability to work irregular hours, including evenings, overnights and weekends (no guaranteed hours)
Please forward resume and cover letter to Program Manager by email at firstname.lastname@example.org
OR by fax to Program Manager at 613-234-3625