Support Analyst (remote)

Live Virtual Helpdesk - Remote (15 days ago)

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Victoria, BC (201)

Permanent: Full Time

Location: Remote - Applicant will work remotely from home with up to 3 months' remote training period starting as day shift weekdays. Hours may vary after training and applicant must be open for days, evenings, overnights and weekends as necessary
Days, evenings, and weekends and overnights. Rate of pay $17.00 to $23.00 per hour (Based on experience and competencies), 40 Hours per week.

Anticipated Start Date: As soon as possible

Applicant will need to provide their own PC, mouse, headset with microphone and keyboard and will require a quiet work space as they will be taking support phone calls.

Submit Application and resume via:

In order for applicants to be considered for this position, their resume must clearly demonstrate that they have the following:

Certification or equivalent in the Technology sector, and 3 years' experience, or other equivalent combination of education and experience may be considered
Experience providing technical analysis for custom applications with complex business processes
Strong interpersonal communication skills
Experience with Exchange, and Windows Server 2008 and newer
Experience with Windows desktop O/S, Mac experience is an asset
Familiarity with virtual environments
Experience communicating with clients/end users
Applicants selected to move forward in the hiring process may be assessed on the following:

Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components
Effective writing and communication skills
Ability to work as part of a team or independently
Ability to exercise sound judgement to resolve problems and escalate issues as necessary
Ability to handle high volumes of work in a business-like manner
Ability to communicate and resolve issues to end users
Successful completion of security screening requirements, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required.

Submit Application and Resume via

Salary: $17.00 to $23.00 /hour

Language: English (Required)