Job Type: Permanent
Reference code: 114723
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.
Do you enjoy collaborating with others to help solve problems? Keep reading!
As a member of the Global Unified Communications department, Business Analysts are accountable for meeting organizational expectations regarding the delivery of Unified Communications Products and Services. Primary focus will be on the practitioner experience in the virtual and hybrid workplace environment.
Day to Day responsibilities include:
Ensuring timely delivery of products, transparent and timely incident management and analysis of practitioner feedback.
Optimization of IT process to achieve service and quality excellence and evolve operational effectiveness
Supporting the line management in tactical organizational support
Close alignment with the AI Ops team with regard to data analysis and actionable outcomes
Coordinating with contact centers and change management teams, to ensure all Unified Communication, services and product documentation, is consistent and accurate with regard to Service Now and knowledge documents
Ensuring all business analysis and quality assurance work products adhere to the practices and standards defined by Community of Practice and project leaders.
Establishing and revising level of effort estimations, monitoring task execution and meeting established project milestones.
Collaborating with client facing and technical delivery teams to ensure the efficient elicitation and implementation of business solution functional requirements.
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
As a Business Analyst, you are someone with:
Hold a bachelor’s degree or 4+ years in equivalent experience
Fluent in a second language
Demonstrate previous experience working for senior executives
Have proficiency in working with MS Teams / Sharepoint site management
Have a working knowledge of ServiceNow
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at email@example.com if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.