Customer Service Associate (incl delivery and warehouse)-Edmonton, AB

Sherwin-Williams - Edmonton, AB (30+ days ago)

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WELCOME TO SHERWIN-WILLIAMS

Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

The core responsibilities and duties associated with this position include, but are not limited to, the following:

I. Sales/Customer Service
  • Sort & distribute overnight reports.
  • Process paint order paperwork.
  • Review Inventory Transaction Reports for negative inventory and follow-up when necessary.
  • Receive all packing slips. Review Inventory Transaction Reports Not Printed and correct any receiving errors.
  • Conduct self in professional manner to ensure customers’ quality & service expectations are met.
  • Answer telephone in a professional manner, answering questions knowledgeably and/or take customer’s order.
  • Give immediate attention to customer comments & complaints and advises Branch Manager of such.
  • Provide customer with information on both established and new products.
  • Mix paint and wear appropriate safety equipment as required.
II. Inventory Management
  • Know inventory system and determine stocking levels.
  • Follow-up and/or initiate ordering and reordering stock.
  • Match invoices with purchase order receiving slips.
  • Replenish Branch inventory as required.
ADDITIONAL DUTIES:
  • Mail room functions
  • Assist with Literature replenishment for branch and/or for customers.
  • Maintain daily cash drawer and ensure that the daily bank deposit is made.
  • Assist with Account Payable functions
  • Build new part numbers and maintain pricing levels.
  • Know and perform duties of other branch personnel as assigned.
  • Clean and maintain all areas and equipment as assigned.
  • Perform other duties as assigned.
  • Assist staff with periodic or annual branch inventories.
  • Monitor and track customer back orders.
  • Process sales transactions using computer system and following Company guidelines.
BASIC QUALIFICATIONS:
  • Must be at least 18 years of age.
  • Must have completed high school or equivalent.
  • Must have a valid driver's license.
  • Must able to drive more than 50% of the work day
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
  • Must be able to operate a computer and communicate via the telephone.
  • Must be able to communicate verbally and in writing
  • May work in areas where toxic, flammable, and hazardous materials are present.
PREFERRED QUALIFICATIONS:
Prefer knowledge of product technology and product application usually obtained through one or more years experience in division or other Company position or related experience in the Automotive Refinishing industry.