ILS Project Manager

Harris Corporation - Burlington, ON (30+ days ago)

Apply Now

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries.


Join an innovative Integrated Logistics Support (ILS) department � within WESCAM�s Customer Service Group (CSG) � that supports leading edge product technology for a diverse, global customer base. In response to requests for system solutions from aerospace and defense customers, the System Support Project Manager oversees the development of support strategies for varied system solutions. Working with CSG integrated logistics support engineers, technical writers, product support and in-service account managers, the successful candidate will play a key program management role and create high value customer support solutions. Starting from the bid phase and through to program delivery, this person will:

coordinate external vendor support
respond to bids
write SOWs
develop cost estimates
plan integrated project schedules
execute WESCAM programs for integrated support services
devise long term support strategies and value-added sustainment services

Tasks To Be Accomplished

Sales Support

Act as the ILS lead for all sales and bid activities that require responses for system level support services
Review and interpret Request For Proposal (RFP), Request For Information (RFI), or capability questionnaires for product support requirements, solicit external product vendors for support requirements, and coalesce all that data into a clear support strategy
Analyze RFP/RFI requirements to identify major non-compliances early during the Bid/No-Bid decision-making process, and align ILS response compliance against stated customer requirements
Prepare supporting White Papers, while working closely with other CSG managers, to describe the WESCAM business model for customer support

Program Management

Assume accountability for managing the ILS department�s processes and practices for designing system support solutions:
Attend or schedule bid meetings, as appropriate
Develops and executes integrated organizational plans, policies and procedures and guide the development of business and technical strategies, goals, objectives
Provides oversight and approval of technical approaches, products and processes
Establish relationships with 3rd party equipment suppliers
Set up statements of work (SOW) and work with the procurement department to subcontract external work or data deliveries
Implement integrated project schedules and actively monitor and control project execution and costs
Know and learn all system solution operational and maintenance requirements:
Review and approve all content written in maintenance task analysis, technical publications, and training lesson plans and workbooks
Interface with assigned systems engineers for technical validation and verification of data
Use and operate all system equipment in a Systems Integration Lab (SIL)

Configuration Data Control

Make sure that vendor support data is captured in our logistics� support database (LSAR)
Own and control a maintenance plan for each system solution

Close out programs:
Close all project action with customers
Record project performance metrics
Track execution, analyze effectiveness and post mortem issues to develop future areas of improvement
Forecast future ILS workload based on anticipated bids win
Transition to a long term support and lifecycle management program

Skills & Experience

Passion for customer service and developing system level support services
Apply technical knowledge of product support/logistics disciplines and program management Best Practices to direct program activities
Strong interpersonal and organizational skills; comfortable speaking with customer personnel, and management at all levels (Managers, Directors, VPs)
Analytical and flexible when solving problems
Articulate communicator with pervasive presentation skills
Independent work style and project management skills necessary to meet the challenges of multiple concurrent deadlines
Detail-oriented with strong emphasis on quality of work
Skilled facilitator that is able to bring various external and internal personnel together in a cohesive and highly engaged team
Advanced user of Microsoft Office tools with an emphasis on MS Project, Word & Excel
Experience in an integrated logistics and system support services environments performing Logistics Support Analysis (LSA), Level of Repair Analyses (LORA), Reliability Centered Maintenance (RCM), Maintenance Task Analysis (MTA), or Life Cycle Cost (LCC) modeling preferred
Direct experience providing customer service in support of large industrial commercial projects, or aerospace and defense product
Background in reliability and maintainability planning for products or large scale equipment such as assets for mining, oil and gas, heavy manufacturing, or power generation considered
Experience with international deployment of equipment and capability into less developed countries
Proven track record preparing support programs that have resulted in a high government supplier rating scores, or that have resulted in follow-on sales
Knowledge of operations, maintenance services, and Public Private Partnership (PPP) projects
Experience as a prime contractor developing complex product support solutions as a program manager, support manager, systems engineer, integrated logistic support manager or engineer, or senior technical writer
Experience in a managing programs with subcontracting requirements through SOWs, DIDs and CDRLs
DoD or Defense Contractor Product Support Manager experience
Strong written and spoken English language skills

Education Requirements

Member of the Society For Maintenance and Reliability Professionals (SMRP) or other equivalent designation is an asset
Member of the Project Management Professionals (PMP) an asset
Secondary (high) school graduation certificate with equivalent level of direct project management experience in the defense industry OR Post-secondary education in engineering, business

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.