Service Manager

Rush Truck Centres of Canada - Cornwall, ON (28 days ago)

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Rush Truck Centres of Canada offers a wide range of premium commercial truck and trailer brands, all makes parts and service, collision repair and lease and rental from 16 locations in Ontario. Rush Truck Centres of Canada is a part of the largest dealership network in North America through its affiliation with Rush Enterprises allowing our cross-border transportation customers to receive unrivaled support no matter where they are.

Rush Truck Centres of Canada employs more than 600 people throughout its organization and is recognized as a Platinum member of Canada’s Best Managed Companies.

Service Manager

Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the Cornwall location. This is a full-time permanent Monday to Friday/day shift position.

Key Responsibilities:

  • Provide overall leadership, motivation, development, and supervision for all service department employees at the location.
  • Focus and achieve a high level of customer service at the location, leading to a high level of measured customer satisfaction.
  • Participate in setting monthly and annual service volume forecasts for the location and lead the department with goal to consistently improve profitability.
  • Schedule work hours to ensure efficient operation of the service department as per current operating hours.
  • Manage and determine the training program for technicians and service advisors to ensure proper levels of proficiency are maintained.
  • Establish and maintain good working relationships with vendors and suppliers.
  • Ensure that all reporting employees adhere to company policies and procedures.
  • Implement, execute, and monitor the Company’s policies, procedures, and strategy.
  • Ensure compliance of all health and safety policies and procedures, including Occupational Health and Safety Act (OSHA) regulations.
  • Promote and develop positive corporate culture both internally and externally.
  • Other related duties as assigned.

Requirements:

  • High School Diploma or equivalent. College or post-secondary education is preferred.
  • Five years combined experience in Heavy Truck, Automotive or related industry experience preferred.
  • Strong interpersonal skills; outgoing, positive thinker and self-motivated.
  • Sound decision making, problem solving and time management skills.
  • Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
  • Criminal Record Check.
  • Valid driver’s license and Drivers Abstract.

Assets:

  • Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S)

Rush Truck Centres Offers:

  • Competitive wages
  • Comprehensive Group Insurance Benefit Plan including employer paid medical, vision and dental plan.
  • Retirement Benefits Program
  • Career education training
  • Incentive Plan
  • Annual boot allowance
  • Family oriented team environment
  • Career advancement opportunities

We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada, but advise that only those selected for an interview will be contacted.

Company

Rush Truck Centres of Canada offers a wide range of premium commercial truck and trailer brands, all makes parts and service, collision repair and lease and rental from 14 locations in Ontario. Rush Truck Centres of Canada is a part of the largest dealership network in North America through its affiliation with Rush Enterprises allowing our cross-border transportation customers to receive unrivaled support no matter where they are.

Rush Truck Centres of Canada employs more than 500 people throughout its organization and is recognized as a Platinum member of Canada’s Best Managed Companies.

Job Types: Full-time, Permanent

Experience:

  • Service Manager: 1 year (Preferred)
  • heavy truck, automotive or related industry: 5 years (Preferred)

Education:

  • Secondary School (Preferred)