Cabinetry Service & Deficiency Coordinator

MR Kitchens - Ottawa, ON (4 months ago)

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Employer: MR Kitchens – A custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region that sells to private clients & builders.

Job Description includes the Following:

Analyzing service technician reports of custom cabinetry deficiencies.

Creating Service orders of required service tech work & confirming them with clients.

Corresponding with clients to address their concerns.

Ordering production of required material to resolve the deficiencies.

Monitoring the progress of back-orders with the shop to ensure timely delivery.

Ensuring what is manufactured is what was required.

Booking service technician appointments with clients.

Responding promptly to clients by phone & email.

Qualities Needed:

Thorough attention to detail, thoroughness, proactiveness.

Investigative skills: Knows what questions to ask to get to the bottom of a problem and determine the

correct solution. Assumes nothing. Double checks everything. Thinks outside the box.

Exceptional communication skills: (goes above and beyond to communicate what is required with clarity

and avoid the risk for mistakes)

Professionalism: Professional approach to clients & colleagues in solving issues.

Exceptional customer service ethics: going above and beyond to satisfy customers within the guidelines provided by management.

Accuracy: aims for 100% accuracy in determining the problem, the correct solution, and ordering the correct material

Able to thrive under pressure, prioritize & reevaluate priorities on the go.

Able to monitor and manager many priorities at once while missing nothing.

5 years experience in millwork & kitchen cabinetry.

Advantages: Good pay, awesome team, employee-oriented company, training provided.

Job Type: Full-time