City Dispatcher

Gardewine - Toronto, ON (30+ days ago)

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Description:
Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first. We are currently seeking a City Dispatch to join our team at Gardewine Toronto.

The Dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers.

Duties and Responsibilities

Provides friendly, positive and helpful service to all clients, customers and drivers
Receive incoming calls from customers
Plan, direct and redirect drivers as needed when breakdown or other issues arise
Enter shipment information into the computer system accurately and efficiently
Efficiently dispatch equipment
Verify that all P&D calls are completed
Communicate through email, phone and text with drivers
Liaise with other Gardewine divisions and rural terminals with relevant information
Prepare and file dispatch reports
Participate in health and safety initiatives
Track and report customer inquiries as required
Assist in other areas within the department in the achievement of goals and objectives

Qualifications

Must have one to two years related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and provide professional customer service. Knowledge of freight handling processes with the city. Good problem solving skills. Proficiency with Microsoft office programs and email, with some experience using logistics software.

Physical Requirements

Some of the physical demands may include, but not be limited to: pro-longed sitting and using a computer throughout shift and telephone.

THIS IS A MORNING AND AFTERNOON SHIFT