City of Toronto - Toronto, ON (30+ days ago)

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Job ID: 3542

Job Category: Community & Social Services

Division & Section: Employment & Social Services

Work Location: Metro Hall, 11th floor

Job Type & Duration: Permanent, Full-time

Salary: $199,053.40 - $223,932.80

Shift Information: Monday - Friday, 35 hours per week

Affiliation: Non-Union

Job Code: TE0014

Number of Positions Open: 1

Posting Period: 03-Dec-2019 to 17-Dec-2019

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, Toronto is a global centre for business, finance, arts and culture.

The Role

With a vision to strengthen the social and economic well-being of Torontonians in their communities, the City's Employment and Social Services Division provides employment supports, financial benefits and social supports to Toronto residents, including a range of services to help people: find a job or the training they need to find work; access financial benefits offered through the Ontario Works program; and connect to health, housing, child care and other social services.

As General Manager of Employment and Social Services, you will lead the way in making this vision a reality, and play a pivotal transformational role in influencing the future direction of the Division as it continues to engage and work closely with clients, employers, community partners, other governments and staff to ensure they are meeting community needs.

This executive mandate would be an exciting career move for a progressive, innovative leader who is both strategically minded and tactically skilled, equally adept at setting strategy, plans and goals, and at mobilizing resources to deliver on divisional and corporate priorities. As a results-oriented strategist, you have the vision, expertise and social commitment demanded by this challenging opportunity.

Reporting to the Deputy City Manager, Community and Social Services, you will be responsible for the overall planning and effective management of integrated employment and social assistance programs, and provide leadership and direction in the delivery of effective and responsive community services and programs, while ensuring administrative, financial and organizational integrity.

Strategic orientation, engaging leadership and accountability

A champion of citizen-focused services, you will set the overall strategic direction for the Division by establishing goals and objectives that are aligned with the overall strategic planning goals of the City of Toronto, and coordinating the assessment of federal, provincial and regional social policy, trends, economy and priorities. In particular, you will promote the establishment of programs and services that are high quality, sensitive to the needs of the client and the labour market, and reflective of the diversity of the community.

Political acuity and collaborative partnerships in a diverse environment

A persuasive communicator and savvy negotiator, you know how to establish key links with senior levels of government to influence policy development, and support the planning and management of broad social policy advocating the needs of the City of Toronto. Equally important, you will negotiate with these senior levels for the cost sharing of programs to minimize the net effect on the City’s budget. Your political acumen and credibility will also be evident as you direct the strategic development of communication, public relations, information and community outreach strategies related to social assistance and employment services to the community, as well as prepare reports and make recommendations to Standing Committees of Council or Council Task Forces, and respond to inquiries from Council members.

Key Role Requirements

Success in this pivotal role calls for a champion of best practices with senior-level management experience in an administrative or social services capacity within a major public or private sector organization. With your demonstrated knowledge of employment legislation, policies, social assistance programs, planning and processes, and expertise in the principles, practices and methods of effective social service planning, you are well prepared to successfully plan and implement administrative and operating programs in keeping with legislation and in a fair, equitable and transparent manner.

As head of the Division, you will draw heavily on your highly developed human relations skills to form strategic alliances with various orders of government to provide advice and reform provincial and federal policy, regulations and legislation. You also possess an innate ability to lead, direct and motivate senior management staff operating in a service-oriented environment, and communicate confidently with all levels of the organization.

Your track record in leading and managing large scale transformation change initiatives will also have equipped you with a thorough knowledge of management systems and advanced financial, organizational and program planning experiences, enabling you to achieve program objectives and enhance the effectiveness of service delivery. This will include facilitating effective labour relations by ensuring compliance with collective agreements in place and providing ongoing leadership to a diverse workforce with a view to ensuring effective teamwork and high standards of work quality and organizational performance, while promoting inclusiveness and equality of opportunity.

Equity, Diversity & Inclusion

The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Please click on the link to learn more about the City’s commitment to employment equity.

To meet organizational needs, consideration for placement will be given to successful candidates from Indigenous and equity-seeking groups and/or individuals who have experience working with diverse populations.


The City is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Please click on the link to learn more about the City’s Hiring Policies and Accommodation Process.


Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.