Owner Concierge Coordinator

Fairmont Heritage Place, At Nature's Door - Whistler, BC (4 months ago)

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Primary Location
: Canada-Whistler-Fairmont Heritage Place, At Nature's Door
Employee Status
: Regular

Owner Concierge Coordinator

At Fairmont Hotels & Resorts, unparalleled service and luxury await owners of Fairmont Heritage Place, At Nature's Door, our exclusive residential community experience. As a Owner Concierge Coordinator, you will have the opportunity to showcase not only your passion for personalized service, but also for the very best attractions, events and venues your community has to offer!

Hotel Overview: Ideally located alongside the World Cup Dave Murray Downhill on Whistler Mountain is Fairmont Heritage Place, At Nature's Door, Whistler - an exclusive residential community offering three to four bedroom homes and year-round access to British Columbia's most spectacular outdoor experiences. At Fairmont Heritage Place, At Nature's Door, owners enjoy luxury amenities and the unparrelled service that only Fairmont can deliver.

Summary of Responsibilities:
Reporting to the Residence Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Provide exceptional Concierge information to our owners about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong owner relationships to ensure owner loyalty
Develop and maintain contacts with business partners, local community and counterparts of Fairmont throughout Fairmont Hotels & Resorts
Assist owners regarding residential facilities in an informative and helpful way
Address owner concerns and react quickly, logging and notifying proper manager
Provide shuttle service upon request to owners
Coordinate and expedite the cleaning of homes according to priority
Conducts inspection of residences to assure Fairmont standards have been meet
Assists in owner accounting; including special handling of accounts, check outs, processing of invoices, collection of dues, etc.
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:
Previous customer service related experience preferred
Previous Property Management experience preferred
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Strong interpersonal and problem solving abilities
Strong knowledge of Whistler community amenities, including: activities, restaurants, shops, etc.
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
BC Driver's license required

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must have the legal right to work in Canada.

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague
Schedule
: Full-time
Shift
: Rotating / Shift Work
Travel
: No
Closing Date
: 31.Jan.2020, 2:59:00 PM

Job Number:
HND00093