Lead Solution Engineer

Salesforce - Toronto, ON (30+ days ago)

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Job Category
Sales

Job Details

Company Description:
Salesforce, the Customer Success Platform and world's no. 1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: A technology model in cloud computing, a pay as you go business model, and an integrated corporate philanthropy model, also known as the 1-1-1 model, where we give 1% of our technology, 1 % of our time, and 1% of our resources back to our communities.

Our culture is based on the concept of Ohana, which means family in Hawaiian. In the #SalesforceOhana culture, Innovation, Customer Success, and Giving Back are the core values that make our work meaningful, but just as important as WHAT our team does together is HOW we work together. This means we also value Trust, Transparency, Equality for All, Wellness and Fun. These are the values that unite us, inspire us, and make us uniquely Salesforce.

Role Description:
We’re growing! As part of the Salesforce Canadian Public Sector business unit, we provide PaaS and SaaS cloud solutions to all levels of government including federal, provincial and local governments, utilities and healthcare organizations.

We’re looking for exceptional candidates to join the Solution Engineering team. The Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and removing all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to discover business requirements, develop a technical sales strategy, configure and demonstrate the solutions that address these requirements and provide business value.

Prior experience with Customer Relationship Management technology and enterprise selling in a customer-facing role is highly desirable. Oh, and don’t forget those communication and presentation skills. They usually come in handy in our line of work. Finally, the ability to take complex pieces of technology and explain them in a simple and easy to understand way will seal the deal! If you believe you have these skills, we want to talk to you.

Responsibilities:
Understand customer goals and challenges and map those back to the Salesforce product portfolio
Design, build, and demonstrate innovative solutions to address these challenges
Present Salesforce technology infrastructure, including demonstrating strong familiarity with hardware, software, networking and security stack
Participate in all appropriate product, sales, technical training and certifications to acquire and maintain the knowledge necessary to be effective in the position
Attain quarterly and annual objectives defined collaboratively with management
Respond effectively to RFIs/RFPs
Active participation in a fast-paced high-energy market segment and balance multiple projects in a team-selling environment

Minimum Qualifications:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Previous experience in the role of a solution/sales engineer highly preferred
Strong understanding and hands-on experience with Salesforce as either an administrator, developer, or architect with current relevant Salesforce certifications
Demonstrated leadership and mentorship skills
Knowledge of related applications, relational database, web technology, and cyber-security
Web, application server, and database programming experience such as Java, Javascript, REST/SOAP, HTML5/CSS, SQL, etc.

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