Senior Business Systems Analyst - TELUS Digital

TELUS - Toronto, ON (30+ days ago)

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Make strategic decisions that will shape the future

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Here’s the impact you’ll make and what we’ll accomplish together

We’re looking for a Business Systems Analyst, familiar with working in an Agile/Lean environment to help deliver digital experiences for TELUS products and services launches. You will be responsible for detailing and maintaining all requirements received from product owners, the development team and supporting teams. You will evaluate information captured from various sources, reconcile conflicts of information, break down high-level information into details, and clarify details for the team to understand how to define an efficient solution for TELUS Customers. In addition, you will support the delivery team by facilitating the team’s delivery process, helping to balance work in progress limits, and deliver improvements for efficiency.

You’ll help champion and build positive relationships with collaborators to effectively prioritize and execute business initiatives for telus.com. You will work with stakeholders to define customer experiences that balance both customer and business needs. Balance and prioritize a backlog of user driven stories - reflecting both customer value and effort to deliver. Adjust backlogs to reflect accurate scope, effort and priority information as it becomes available from business partners.

Here's how

Analyze technical documentation to identify and assess integration opportunities and assist in creating/updating user stories
Work cross-functionally to create flow diagrams for user flows, system flows, and processes to help identify risks, dependencies, and requirements
Contribute to roadmapping and mapping of business requirements
Work alongside Product Owners to identify accurate KPIs and measurement strategy for the team and collaborate with analytics team to have them implement it
Support delivery of initiatives and intended business benefits with structured problem solving, gap analysis, and cost benefit analysis type activities; be the point person for developers
Help the Product Owner determine the impact of changes to supporting systems and across teams to deliver on go to market activities
Take ownership of the platform and seek opportunities for improvement (customer effort reduction, process improvement, cost reduction)

Qualifications

You're the missing piece of the puzzle

Ability to work closely with partners and TELUS Digital team members to assist in clarifying business processes and systems requirements
Strong technical background with the ability to dissect technical documentation, dive into source code, and work alongside developers to investigate technical issues
Understanding of backend development to make educated and data driven decisions on the evolution of the applications for the consumers
Collaborate closely with team members in a fast paced, agile and lean start-up environment
Strong communication skills; able to communicate requirements and business processes to be easily maintained and understood by different domain experts