Property Field Training Manager

Travelers - Calgary, AB (30+ days ago)

Apply Now

Company Information

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings


Job Description Summary

This job is responsible for assisting in the evaluation of the outside Property staff to assure quality in field office claim operations. Delivering Business and Personal Insurance Building Damage Estimating training to outside staff. Acting as a technical resource for the outside claim handling staff. Providing coaching and guidance for Unit Managers on managing workflow, effective claim handling, service delivery and quality control.

Primary Job Duties & Responsibilities

Ensuring the integrity and accuracy of Property building damage estimates.
Assisting in the deterrence and detection of potential fraud. Support Internal Security on suspect issues.
Providing ongoing training and guidance to outside claim handlers through, ride-alongs, reinspections, coaching and feedback.
Reviewing damage estimates prior to payment as needed.
Reviewing estimates prepared by contractors to ensure compliance with Building Damage Estimating guidelines and for appropriate scope and pricing.
Acting as a resource to claim handling staff on large or complex claims.
Assisting managers with office and regional focus reviews.
Identifying, evaluating and analyzing problem areas impacting indemnity pay out, customer service, regulatory compliance and expense control.
Gain consensus from all parties involved, assist in the development of resolution plans and participate in implementation.
Assisting in delivering guidelines from a corporate, regional and national level to the individual offices and their property claim staff members.
Identifying and delivering just in time training to property staff.
Identify training needs and collaborate with Claim University in the classroom delivery of broad based training objectives, including all technology and equipment (company and vendor).
Assisting in catastrophe situations by providing first response and training.
Interacting with home office, Travelers Investigative Services and field office management teams that may include Business Insurance/Personal Insurance National Product team and systems.
Other duties as assigned.

Education, Work Experience, & Knowledge

College degree or equivalent work experience.
Advanced Level Claim Handling , and knowledge of Regulations/ Legislation

Property Specific:
Xactimate or other building estimating software.
Solid understanding of building construction.
Understanding of the property settlement process damage assessment, coverage, evaluation, negotiation and final settlement.
Superior building damage estimating skills.
Preparation of written evaluations on building estimates.
Assist in the development and facilitation of training sessions.
Basic Level understanding of
Claim Systems and Mathematics/ Statistics.

Licensing or Certificates

IICRC and CIP designations a plus.

Job Specific Technical Skills & Competencies

Critical Success Factors include Customer Service, Analytical Skills, and Human Resources Management.
Solid computer skills including working knowledge of Word and Excel and the ability to learn new software programs as needed.
Excellent written and verbal communication skills.
Solid team player with leadership ability.
Strong time and expense management skills.
Influence and tact.
Technology skills, knowledge of Personal Computer Software Applications.
Training and Development ability.
Supervisory /management experience desirable.

Environmental / Work Schedules / Other

This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to 16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

Regular over-night travel required. Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.