MADE Clothing Co. is a Toronto based menswear company that specializes in quality custom suits, shirts and accessories. MADE is currently looking for a customer service enthusiast, organization extraordinaire to join us as our full-time Client Sales Coordinator. In this role, you will assist the team with managing the front-of-house operations. You will support the management team by managing inbound leads and converting sales opportunities, providing personal styling and sales to MADE clientele, processing and timeline management of orders, as well as helping with customer communication and service. This role offers a competitive salary + bonus.
Specific responsibilities for your role would include:
Lead by example by providing exceptional customer service and experiences
Interact and engage with clients of the studio in person, by email and phone, including staying on top of Sales and Service follow-ups
Manage inbound sales leads providing style and product guidance to potential customers, and convert these prospects to booked appointments.
Coordinate bookings of customer appointments to ensure optimum appointment coverage and successful completion of order timelines
Execute client follow-ups for appointments and alterations
Respond to client requests in a timely manner
Support our sales process, working with our Menswear Stylists to complete customer appointments and capture date in our CRM system
Communicate with warmth and professionalism in person, by email and over the phone
Give full attention to what clients are saying and take the time to understand their needs
Assist with marketing any events or additional customer activity that may take place in the studio
Work directly with Sales Manager to improve customer experience, and relay information and feedback to increase efficiency
Support and communicate all studio initiatives
Help scale our business by sharing best practices and building processes
Bring forward new ideas, initiatives, and improvements of existing functions and truly control the sales and service of the business
Solve problems with initiative, by asking questions, and creating winning results through a combination of proactive and analytical behavior. Be an entrepreneur!
You are exceptional at keeping things organized and you have impeccable time management skills. You know what it takes to provide top-notch customer service, and you pay attention to all the little details to make sure that the customers know they have been taken care of. It goes without saying that you have a love for fashion and menswear and can't get enough of the fast-paced retail environment. In addition, you also bring with you the following:
You possess a minimum of 2 years experience in any of the following:
Account or Client Management, Customer Service
Executive Assistant or Office Administration
Small Business or Startup environment
University Degree/College Diploma preferred, especially in Retail/Fashion Design
Exceptional Communication Skills, both written and with speaking to clients, team members, vendors. Ability to communicate strategically, conveying the right information to handle sales opportunities or service issues.
Proficiency in Google Docs, Spreadsheets and CRM systems is a preferred asset
Passionate and comfortable conversing about Styling and Menswear
Process Oriented. Structure excites you and is where you thrive! You have a demonstrated ability to follow business processes and systems, and you get excited by the opportunity to build new processes and structure.
Extremely Service Oriented - actively looking for ways to help people
Exceptional Organization and Time Management Skills are indispensable in being able to coordinate numerous client orders in the various stages of our sales cycle.
Experience working in a clientele based environment.
Strongly identify with the MADE brand and want to help grow our business.
Strong problem solving ability coupled with excellent time management and organizational skills
Driven and motivated to put your best effort into your work
Knowledge about men's tailoring, pattern design, garment alterations, and fabrics is helpful
Ability to manage multiple priorities and thrive in fast-paced environments
WHY YOU SHOULD WORK AT MADE:
In addition to our competitive compensation package and flexible vacation days, there are a few things that set us apart.
Big advantages of a small team. While we are a small team, we have achieved great impact in the growth of our company, our clients, and our impact in the community. MADE offers you the chance to have meaningful relationships with your co-workers, clients and vendors, all while striving to grow our business.
You will learn at an accelerated rate. As a small and growing business, we offer more flexibility and opportunity to develop new processes, approaches to retail and how we serve customers Everyone on our team has the chance to learn and drive change.
Broaden your Exposure. You will get a chance to work on a variety of projects and areas of a growing retail business, including marketing, merchandising, technology, operations and anything in between.
Career Development. We are here to grow. You have the opportunity to seek annual professional development in an area relevant to your role and the business, and MADE will coordinate the sponsorship of this additional training.
We're redefining how Toronto men build their wardrobe. If you are looking to join a growing team and develop your career skills while growing a great Toronto brand, MADE is a great fit for you.
If this sounds like something you'd love to do, and you know you're the person for us, visit our careers page (http://madeclothing.ca/careers/) and tell us a bit about yourself. We'd love to hear from you!
MADE Custom Menswear is revolutionizing the way men shop by designing impeccably tailored garments and delivering exceptional client experiences. This focus is why MADE is recognized as one of the best menswear destinations in Toronto by the likes of Toronto Life, SHARP Magazine, and BlogTO, and has allowed us to work with players from the Maple Leafs, Blue Jays, Raptors and Toronto FC! Our fast-paced and dynamic culture, paired with the opportunity to rapidly advance your career path at one of Toronto's most respected men's fashion brands, makes MADE an excellent opportunity. If you share our passion for luxury custom menswear, retail innovation, and empowering men to look their best, we would love to have you join our team!