Automotive Repair Shop Service Advisor

MIDAS - Whitby, ON (30+ days ago)

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Looking for experienced Service advisor for an Auto Repair National Brand name Car Repair Shop.

A Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments.

The job duties of an Auto Service Advisor may include:

  • Greeting customers and scheduling service appointments
  • Cataloguing customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Translating customers’ repair problems into standard repair terminology
  • Explaining repairs to customers
  • Test-driving vehicles to confirm service repairs
  • Estimating the cost and time needed for repairs
  • Handling customer complaints

Job Types: Part-time, Permanent

Salary: $15.00 /hour

Experience:

  • Automotive Technician: 3 years (Preferred)
  • automotive repair: 4 years (Preferred)

Licence:

  • Drivers License (Required)
  • Red Seal (Preferred)
  • Journeyman Automotive Mechanic (Preferred)