Clinical Director

Shift Psychological - Calgary, AB (30+ days ago)

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*The successful candidate for the Clinical Directer may be based out of Edmonton, Alberta or Calgary, Alberta, depending on the employee's preference. The position will require some travel between the two cities.

OVERVIEW

Shift strives to achieve the audacious goal of creating an unparalleled therapeutic experience for our clients. We are game changers in our industry and we see ourselves as more than just a traditional psychology clinic; we are here to help create a community of custom built realities.

At Shift, we provide goal-oriented, results-driven and solution-focused therapy to people who are experiencing barriers in many areas including the following:

  • Anxiety
  • Depression
  • Stress management
  • Personality disorders
  • Relationships
  • Life transitions
  • PTSD
  • OCD
  • Phobias
  • Low self-esteem
  • Addictions
  • Eating disorders
  • LGBTQ+ and gender identity

We operate in the realm of life optimization and also have many clients whom we provide executive coaching services to.

THE OPPORTUNITY

At Shift, all of our psychologists are trained in our unique therapeutic protocol. We deliver origin-focused and results-driven psychological interventions. This means that we track metrics and outcomes to ensure our clients are receiving the highest standards of therapy. We are looking to hire a Clinical Director to join our management team, to recruit, train, supervise and support our clinicians as well as manage our quality assurance program. This role will become an essential piece of our management team.

The Clinical Director will initially see clients for a period of time. As the role develops and expands, the Clinical Director will spend less time with clients, and more time on their managerial responsibilities, outlined below.

RESPONSIBILITIES

Quality Assurance and Metrics

  • Manage the quality assurance program and interpret data
  • Interpret metrics and use QA information to determine performance of clinicians
  • Determine staffing projections and fill rates for each clinician
  • Implement, maintain and evaluate QA initiatives

Training and Supervision

  • Recruit, train, develop, manage, and evaluate clinical staff, including registered and provisionally registered psychologists, coaches and counsellors.
  • Chair consultation groups (for registered psychologists) and supervision groups (for provisionally registered psychologists)
  • Initial training and assessments, and reporting on new staff readiness to practice to Operations Manager
  • Oversee supervisors by ensuring supervision hours are being met and that supervisors are supported
  • Confidentially and objectively present clinician concerns to management team, acting as a liaison between clinicians and management
  • Maintain current knowledge of health care issues and trends, particularly in the field of psychology and mental health

Documentation and Budgeting

  • Manage the budgets associated with clinical team development
  • Maintain compliance with all regulatory requirements, with respect to each jurisdiction
  • Oversee record keeping and documentation as related to clinical staff, including accreditation, insurance, and ethical code compliance

Materials Development

  • Upkeep, develop and moderate Shifter and Shift Academy (internal training platforms)
  • Compile, edit and fact-check Shift Fact Sheets (training materials)
  • Identify the need for and develop additional training interventions and materials
  • Maintain and develop additional protocols, in conjunction with clinical staff and CEO
  • Maintain meeting minutes, supervision documentation and CAP-aligned record keeping
  • Assist the marketing team with clinical content development

Collaboration with Management Team

  • Presentation of clinical performance to CEO and Operations team on a monthly basis
  • Engage in regular consultations with clinicians, management team, CEO, etc.
  • Engage in budgeting and planning with the operations team to determine staffing needs and training needs.
  • Engage in management meetings and strategic planning, as related to staff development and business needs
  • Represent clinicians and discuss clinician concerns to management team in a way that respects the privacy and confidentiality of clinicians where necessary
  • Work with the marketing team to develop internal communications materials
  • Work with the operations and marketing team to contribute to company growth. This might include delivering presentations to potential clients including corporations, associations, and other health-care providers

WHO WE’RE LOOKING FOR

We are looking for an individual that strongly exemplifies following characteristics:

  • Strategic and critical thinking capabilities, with a high aptitude for problem solving
  • High standards for client outcomes and protocol implementation
  • A strong and diplomatic communicator; training in this area is an asset
  • Strong detail orientation in record keeping and reporting
  • Management experience
  • Highly organized
  • Motivated, self-starting and forward-thinking
  • Strong leadership qualities
  • Possesses a basic understanding of business practices
  • Agile and comfortable wearing multiple hats and working with competing priorities
  • Strong interpersonal skills and ability to work well with others
  • Committed to contributing to a growth-oriented team with a focus on positive workplace culture
  • Comfortable with public speaking and business-oriented conversations
  • Comfortable with technology and with learning to use new programs and software

QUALIFICATIONS

  • A PhD in Clinical or Counselling Psychology
  • A minimum of 2 years of leadership/management experience in a health care setting
  • Registration and ability to supervise, in accordance with the College of Alberta Psychologists
  • At least 5 years experience as a registered psychologist
  • Proficiency in Microsoft Office programs (Word, Outlook, PowerPoint, etc) and strong ability to type.
  • Be in good standing with The College, clean criminal and vulnerable persons records, insurance, etc.

This is a full-time permanent position. We offer a competitive salary, extended health benefits, and paid vacation days and stat holidays.

To apply, please submit your resume and a cover letter through the posting on our website.

We thank all applicants for their interest, however; only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

  • Dental Care
  • Extended Health Care
  • Paid Time Off
  • Vision Care

Schedule:

  • 8 Hour Shift