Vancouver - Point Grey Campus
Marketing & Sales
Marketing & Sales, Level B
Sales and Inventory Manager
VP Research & Innovation
$66,787.00 (minimum) - $80,176.00 (midpoint) - $96,212.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
Plans and executes sales activities in all markets, including trade and academic, as well as pursuing special sales. Assesses and manages the Press's inventory levels and stock distribution activities, including overseeing and controlling the flow and stock levels of UBC Press and agency publishers' inventory in Canada and internationally. Provides customer service pertaining to sales outreach activities and resolves customer service issues related to inventory availability and fulfillment.
UBC Press publishes between 50 and 70 books a year. In addition, the Press earns revenue through marketing and selling other publishers' books, amounting to approximately 800 new titles a year, in the Canadian and international markets. These are termed "agency titles.")
Reports to the Assistant Director, Marketing and Business Development, and is the direct supervisor of the Academic Marketing Coordinator and Agency and Digital Marketing Coordinator.
The Sales and Inventory Manager plans, oversees, and initiates sales activities for UBC Press books in Canada and internationally. This includes researching and providing outreach to, and representation in, trade, professional, and academic markets with the goal of attaining sales targets and increasing the year-over-year sales of UBC Press titles. This position also assesses, balances, and manages stock levels of UBC Press and agency titles in UBC Press's Canadian, US, and international warehouses in a cost-efficient manner. This entails deciding on the quantity and timing of stock transfers of UBC Press titles to international distributor's warehouses based on their status reports, previous sales, UBC Press's own marketing information, and anticipated customer demand, as well as and placing reprint orders when necessary to replenish UBC Press stock. In addition, the Sales and Inventory Manager is responsible for assessing market demand for agency titles in Canada and for restocking the Canadian warehouse. This may include negotiating the contracting and purchase of related services such as shipping and customs brokerage.
- Works with the Assistant Director, Marketing and Business Development, and Agency Marketing Coordinator to set sales targets for UBC Press and distributed titles.
- Identifies key markets for each UBC Press title and develops sales strategies and tactics to sell into these markets with the goal of increasing UBC Press sales domestically and internationally.
- Researches new customers for UBC Press titles and performs direct outreach and promotion to prospective customers, including pursuing special (bulk) sales of UBC Press titles.
- Prepares seasonal sales materials for UBC Press's domestic trade representatives and for international distributors and representatives and presents UBC Press titles at sales meetings.
- Supervises the work of the Academic Sales Coordinator, ensuring course campaigns are high quality and sent out in a timely manner to a comprehensive list of contacts.
- Supervises the work of the Agency and Digital Marketing Coordinator, ensuring agency sales campaigns are being executed, new accounts are being cultivated, and agency relationships are solid, with the goal of increasing agency-title sales revenue.
- Works with marketing colleagues to determine the level of UBC Press and agency stock that should be on hand to fill to the department's requirements for sales, book launches, conferences, special purchases, and so forth.
- Performs regular reprint reports and communicates numbers for reprint orders to production editorial to ensure adequate stock of UBC Press titles is maintained.
- Balances customers' needs for quick stock delivery against the cost of air freight and other expedited shipping methods.
- Assesses overstock and return stock of UBC Press and agency titles. This includes reviewing the criteria for returns and monitoring damaged book returns for adherence to the agreed upon returns criteria.
- Works with new client agencies to facilitate the transfer of stock into the Canadian distribution warehouse.
- Closes out agencies upon termination of the contract. Works closely with agency supply management to arrange the timely removal (or pulping) of stock from the Canadian distribution warehouse.
- Handles all customer service issues related to inventory availability and fulfillment not already addressed by the customer service warehouse.
- Works on special projects as required.
Operates with minimal direct supervision and reports to the Assistant Director, Marketing & Strategic Business Development.
Supervises the Academic Marketing Coordinator and the Agency and Digital Marketing Coordinator and may train and supervise student worker and intern work.
Consequence of Error/Judgement
This position has responsibility for increasing UBC Press net sales as well as for overseeing inventory to ensure stock availability for all UBC Press books in the Canadian and international distribution warehouses. Since the bulk of the Press's income is derived from sales revenue, the consequences of error are critical and would damage UBC Press's financial viability.
Similarly, the Sales and Inventory Manager is also responsible for ensuring that stock levels for agency titles are kept at sufficient levels to meet demand. Failure to maintain proper inventory control would have a direct and adverse effect on UBC Press's reputation in the market and on its relationship with its agency clients, thus hampering current sales potential for agency titles and future agency acquisition.
The Sales and Inventory Manager is also responsible for customer service and relations with sales reps and distributors. Failure to maintain good relationships with customers and partners would result in lost sales and service issues, which would impact the reputation and financial viability of UBC Press.
Undergraduate degree in a relevant discipline. Minimum of three years experience or the equivalent combination of education and experience. Minimum of one years' experience related experience in a trade or scholarly book-publishing environment or the equivalent combination of education and experience, preferred
Proven skills at managing inventory.
Effective customer service skills and experience.
Proven strong communications skills, particularly with clients, co-workers, and contracted services.
Should have extensive computer skills, especially in Excel.
A good understanding of database and other information systems as used in the publishing industry is an asset.
Must be able to travel overnight and work occasional weekends.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.