eCommerce Merchandising Operations Specialist

Staples Canada - Richmond Hill, ON (30+ days ago)

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Staples Canada is on a journey to become The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn and grow together.

To learn more, check us out at as well as - our B2B Website!


Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing print content for B2B flyers and catalogues and improving the online customer experience. In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.


Merchandising Operations and Promotions
Support merchandising and marketing online and mobile promotional activity by setting up and maintaining Promotional Bundles / Pages – working with affected parties to provide direction and determine the best approach based on defined business objectives
Partner with Merchandising team to collect and execute promotions for all online product offers including but not exclusive to SKU level messaging, mail-in rebate and coupon setup and SKU flag maintenance
Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources.
Develop strong understanding of internal merchandising and web systems to troubleshoot merchandising system/process issues
Timely execution of website Banners for impacted pages - product category pages, homepage, and Deals Centre.
Maintain website product taxonomy – working with SEO, search, analytics, content and merchandising to ensure consistent execution and optimal customer experience
Maintain homepage navigation links for as well as - updating as needed to support changing business needs or strategies
Create and maintain online Brand Shops
Support / represent merchandising team for website and mobile enhancement projects – helping define requirements, test functionality and train team members on system changes
Support merchandising strategy and maximize sales potential by utilizing website merchandising tools to drive SKU attach – including but not exclusive to; Cross Sells, Upsells, Substitutes, Extended Warranties
Lead or participate in special projects as required.

Print Content Support / Execution:
Effectively manage the flow of information between print publishing team and merchants to ensure accuracy and consistency of information in print/online projects
Work closely with Bilingual Content Specialists to ensure accuracy, consistency and timely execution of promotions on French website, catalogues and flyers.

Effectively maintain strong cross-functional relationships with merchandising, content, marketing, SEO, Search/Analytics, site operations, IT support, creative and publishing teams to ensure smooth implementation and maintenance of merchandising initiatives
Collaborate with key vendor partners to develop and execute print and online promotions to enhance online customer research and presentation



Working knowledge of web site structure and functionality
Experience with content management systems such as Contentful and LiveSite
Strong understanding of eCommerce software and platforms
Strong analytic skills using Omniture and Google analytics
Strong computer skills and an ability to learn new software is critical
Working knowledge of MS Office and familiarity with databases.
Ability to handle multiple projects and tasks, problem solving and managing to deliverable dates.
Strong oral/written communication and interpersonal skills.

Office Environment


1-3 years of website operations management.
Communications / Business Marketing management degree preferred.

Completion of post-secondary education with focus on eCommerce or related experience.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job: eCommerce
Location(s): CA-ON-Richmond Hill
Schedule: Full-time

Employment Statement
Staples Canada is committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities & Aboriginal People.