call centre agent - customer service

Bruce Automotive Group Nova Scotia Ltd - New Minas, NS (30+ days ago)

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Business Equipment and Computer Applications
MS Excel
MS Windows
Internet
Database software
Enterprise resource planning (ERP) software
Specific Skills
Address customers' complaints or concerns
Access and process information
Maintain records and statistics
Explain the type and cost of services offered
Answer inquiries and provide information to customers
Perform general office duties
Receive and log complaints
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Tight deadlines
Overtime required
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Reliability
Organized