Help Desk Technician

Unisync Group Limited - Guelph, ON (7 months ago)

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General Summary:

The Part-Time Help Desk Technician will be responsible for handling first and second level support and service requests for all technology, including: workstations, printers, network equipment, software and vendor specific equipment.

This is an In-Office / Onsite job.

Essential Duties and Responsibilities:

  • Maintaining warehouse hardware and software applications, operating systems and regular maintenance
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
  • Track, prioritize and document requests.
  • IT support relating to technical issues involving Microsoft’s core applications and operating systems
  • Install and configure new computers and other IT equipment
  • Repair and upgrade different types of computers (software and hardware)
  • Troubleshoot printer, copiers, scanners and take necessary actions.
  • Keep track of IT supplies and equipment e.g. cables and adapters
  • Install cables in the organization when necessary
  • Maintain accurate inventory record
  • Research and learn about new software in the market that relates to the organization's functions
  • Document systems
  • Train staff in various software applications (i.e. Microsoft Office, Windows, newly installed printers, scanners, etc)

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have good written and spoken communication skills
  • Ability to troubleshoot multifaceted problems in a systematic manner
  • Must be a person who enjoys learning new things and solving problems.
  • They must be able to communicate well and interact well with other employees.
  • Ability to perform multiple, technical, tasks with need to regularly upgrade skills to meet dynamic job conditions.
  • Flexibility to independently work with others in variety of circumstances
  • Ability to set and follow priorities
  • Being attentive to detail
  • Conveying technical information to non-technical audiences
  • Ability to identify and protect confidential information

Physical Demands

  • While performing the duties of this job, the employee is frequently required to sit; use hands to finger; and talk and/or hear. The employee is occasionally required to stand; walk; and reach with hands and arms. Specific vision abilities required by this job include close vision for reading and writing.


  • IT Support: 2 years (Preferred)

Job Type: Part-time


  • Help Desk: 2 years (Preferred)