Dispatcher for Ready Mix Concrete - Hamilton, Niagara, Simcoe regions

Lafarge North America - Hamilton, ON (30+ days ago)

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Why work for Lafarge?:
Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions. From the use of alternative materials and recycling to renewable energy, Lafarge's focus is to develop innovative products that can contribute toward sustainably constructed building solutions. Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you. Building Better Cities is what we do. Come Build a Better Career with us! More information can be found at www.lafarge.ca/en/careers .

The Dispatch is responsible of Customer Service and satisfaction. He/she is responsible of managing truck fleets on a daily basis and oversees the day-to-day activities of the Central Dispatch, such as orders, COD sales, Customer Service, coordinate RMX concrete activities with other departments, Tracking tools management, etc.

This job will pay $18-$20 an hour.

Safety: Promote a culture of safety with an objective of “zero” incidents. Ensure that work areas and surrounding area is kept safe, presentable and functional. Participate in monthly safety meetings with personnel, supervisors and visitors. Report all safety incidents (PPE, near misses…) Act as key person in communicating with and receiving feedback on topics of safety, logistics and service

Order Taking & Dispatch: Supervise day-to-day dispatch activities. Maintain event order daily log, manage COD pricing and sales, manage the GPS platform. Assist central order desk in taking orders and maintaining customer relations. Ensure on-time delivery of material to customers. Ensure order / ticket information is accurate. Proactively communicate customer, delivery and system issues with dispatch, sales and back-office to ensure timely resolution. Provide solutions to conflicts and make key decisions in a timely manner. Perform root cause analysis on issues and provide solutions. Coordinate Lafarge truck fleet, brokers and external rentals across Eastern Ontario. Participate in the HNS Ops/Sales daily CFOM

Reporting: Maintain tracking tool. Assist in various administration tasks as directed by management

Relationship with Others

List out who the incumbent will work with directly/indirectly

Direct Reports: 0
Indirect Reports: 5

Specific Accountabilities:
Take orders over the phone and by our Application
Schedule orders for next day
Assist with COD orders, using product knowledge, pricing and upsell
Ensure on-time delivery of material
Work with Sales, QC and the operations team to maximize usage of the fleet

A college degree in logistics, supply chain management, business or significant industry experience.
RMX Concrete or general dispatch experiences an asset.
Customer service experiences an asset.
Strong written and verbal communication skills with high degree of accuracy and attention to detail
Ability to manage resources for our performance and to meet customer’s satisfaction.
Proficient in general software application and Microsoft applications.
Able to work in a team and compose yourself under pressure and stressful situation.
Demonstrated strong problem solving skills; a self-starter
Proven ability to multitask in a fast-paced environment; strong time management skills essential
Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude
Strong problem solving and analytical skills and the desire to seek solutions
Excellent leadership skills - must be able to motivate others and provide complete, direct and actionable feedback

Lominger Competency

Customer Focus
Decision Quality
Drive for Results
Interpersonal Savvy
Organizational Agility

Why work for us?

Working for Lafarge offers a wide variety of career opportunities that utilize your abilities and skills to contribute to a better world. In addition to local and global developmental opportunities, we provide employees with competitive compensation, a comprehensive benefits plan, a health & wellness program with financial incentives, an extensive global e-learning platform and much more! More information can be found at:


We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.