Assistant Manager Retail, Toronto Blue Jays Toronto Eaton Center

Rogers Communications - Toronto, ON (30+ days ago)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Nature & Scope

The Assistant Manager, Retail assists the Manager Retail with all of the daily operations at our Toronto Eaton Center location. The incumbent will assist in the management, coaching and development of the employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities. The Assistant Manager, Retail is responsible for supporting the overall culture and ensuring the staff represent and embrace the organization’s culture and values. The Assistant Manager, Retail reviews the daily, weekly, and quarterly financial data of the store, as required by the Manager, Retail, ensuring the store and staff are meeting their financial quotas.

Key Roles & Responsibilities

Analyze key performance indicators (KPIs), maximize sales
Analyzes sales, average transaction, units per transaction, and sell through
Ensure product selection, levels and display address fan and sales requirements
Work with purchasing to ensure inventory levels and assortment meet all needs
Work with purchasing to ensure store display, layout and “plan-o-grams” best represent the brand and maximizes sales
Ensure that the ultimate fan experience and service is consistently delivered
Ensure all customer issues are dealt with in a prompt manner
Aware of store shrink levels and initiatives to reduce it
Ensure that facilities and associated fixtures are in good repair and maintained as needed
Assist in providing accurate budgets and reporting and ensures POS procedures are followed
Assist in the creation of annual budgets and lays out monthly targets for fiscal year, as needed
Provide reporting as per standards and provide special reports as requested
Ensure daily and monthly cash procedures are followed and complete a monthly reconciliation if needed
Hire, train, and manage staff alongside the senior team
Recruit, evaluate and hire staff as needed for all store positions
Create and facilitate a positive work environment and culture
Coordinate staff training as needed and dictated by the enforced policies
Provide daily coaching and development, and conduct annual reviews of all staff
Provide both positive and constructive feedback and follow TBJ disciplinary action as needed


Two to three years of progressive assistant management experience in a fast-paced retail environment, including experience managing a large team (20+) of direct and indirect reports
Post-secondary education in a related field is preferred
Highly-developed customer service and management skills is required
Baseball knowledge and passion for the game is preferred
Strong leadership skills and business orientation
Excellent organizational and interpersonal skills
Must be capable of and interested in supporting a team environment and adhering to the Toronto Blue Jays mission and policies
Must be legally able to work in Canada
Ability and willingness to work flexible hours including evenings, weekends, holidays, Blue Jays home games and events as required
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: None
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 169900

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

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