Sr. Manager, Cancer Information Service

Canadian Cancer Society - Hamilton, ON (30+ days ago)

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As Canada’s largest national health charity, we fund the most promising cancer research, champion cancer prevention efforts and deliver programs and services that benefit Canadians affected by cancer. Join us and you can work with passionate and committed individuals from coast to coast who are working towards a world where no Canadian fears cancer.

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Reporting to the Director, Support Programs, the Senior Manager, Cancer Information Services manages the English speaking operations of the Society’s national Cancer Information Service and works with a team of managers from various CCS regions and nationwide teams to maintain knowledge of oncology & health care, develop service offerings, engage in promotion to internal and external audiences including health professionals, maintain standards and guidelines, prepare reports, and implement research and evaluation of the service.

Manages the operations of the Society’s English-speaking Cancer Information Service.
Develops a comprehensive professional development and learning plan to support Cancer Information Service operations based upon principles of adult education.
Monitors staff service delivery, provides coaching and acts as a resource to Information Specialist for managing challenging inquiries.
Fosters a culture of continuous quality improvement utilizing data from multiple sources to set KPI’s and improvement plans.
Develops and maintains operational guidelines and service delivery standards to manage service and meet organizational goals.
Monitors key reports on program performance on weekly basis and when needed, strategizes efficiencies or staffing deployment to ensure service standards are met.
Leads new operational opportunities or innovations to serve more Canadians with information needs.
Evaluates and manage service promotion opportunities with internal and external audiences.
Communicates the work and impact of CIS and inquiries through reports, stories, presentations etc. to internal and external audiences.
Supports the implementation of the quality management plan within the Cancer Information Service.
Functions as the key representative for Cancer Information provision for the organization.
Responds to media requests for details regarding information and support.
Seeks and develops engagement opportunities and constructive relationships with external stakeholders in the positive interests of patients and families, the Cancer Information and Support Service and the broader Canadian Cancer Society.
Develops and manages the Cancer Information Service budget.
Participates in self-directed learning to maintain knowledge base, acquire new knowledge / information and keep abreast of the latest developments in cancer control and technology.
Contributes in and lead projects, committees, research and key activities of Information and Support as required.
Creates a positive work environment which attracts and retains high calibre individuals.
Recruits and retains qualified staff to meet resourcing needs.
Supports the team in achieving their commitments and departmental objectives.
Identifies developmental needs and implements tactics to reduce the gaps identified.
Ensures team members work in compliance with the Society’s health & safety policy, the Occupational Health & Safety Act and its regulations.
Other duties as assigned.

Bachelors of Science in Nursing required, with a Master of Science in Nursing preferred, with a specialization in oncology and a minimum of 3 years management experience.
Minimum of 3 years management experience.
A strong team-leader with advanced organizational, administration, critical thinking and problem-solving skills.
Proven ability to lead others through complex change.
Knowledge of clinical and psycho-social aspects of cancer for people living with and beyond cancer.
Knowledge and awareness of confidentiality policy and privacy requirements.
Proficiency with MS Office (Word/Excel/PowerPoint/Outlook) and database applications.
Experience in a multi-level, non-profit organization is preferred.
Excellent interpersonal, organizational, strategic thinking and communication skills.
Strong presentation and public relations skills.
Previous experience and knowledge of contact centre operations and/or telephone communication skills an asset.
Extensive knowledge of the Canadian health care system (particularly cancer care) an asset.
Knowledge of Adult Education learning principles and theory or equivalent combination of education and experience.

CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values: CARING COURAGE INTEGRITY PROGRESSIVE.

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

Qualified candidates are invited to submit their resume, cover letter and salary expectations by September 24, 2019.

The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.

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