Manager, myCoke - Contract

Coca-Cola Canada Bottling Limited - Brampton, ON (30+ days ago)

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Facility Location- Brampton

Work Location -

Posting Locations - Brampton

Posting End Date -

Department - Contact Centre

Job Function - Sales & Business Development

Employee Type - R (Contractor) C1 (Salaried)

Relocation Provided

Shift/Hours

Band BLACK

About Us

Proudly Canadian and Independently Owned, We are Coke Canada!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq’s®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and Vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, Evian® and A&W®.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

About this Opportunity

myCoke ties to Next Generation Selling model, by eliminating ordering time and increasing selling time to make Sales team more efficient while providing customers with best in class solution for convenient ordering and tools accessibility and Customer Support.

The myCoke Capability Manager will focus on developing a robust strategy for growing new customer adoption, retaining existing myCoke customers and growing online revenue YOY.

They will work with cross functional internal/external stakeholders to develop myCoke (e-commerce) and be recognized as a brand ambassador of myCoke showcasing the internal and external customers the convenience and ease of interacting with myCoke platform.

They will lead a team of Agents/Specialist who are myCoke subject matter experts to manage the day to day projects which include but not limited to Customer Marketing Project Coordination, Analytical Reporting, Sales Team training and solicitation of live outbound calls to drive online Sales and Customer Acquisition/Adoption.

Excellent presentation and negation skills and a passion for digital commerce will be critical to succeed in this role.

Key Responsibilities:
Consistent cross functional collaboration with various stakeholders and develop new approaches to improve and standardize internal processes to ensure myCoke growth and exceeding customer expectations online.
Work independently without supervision to execute myCoke strategy across Canada.
Manage and be the trusted advisor for all related myCoke projects including technical Change Management, general support, customer growth strategy.
Negotiate and gain stakeholder buy-in while using Sales and Project management skills and knowledge with myCoke to influence the stakeholders’ decisions, provide insight, and help secure robust solutions.
Drive Local, Regional and National Accounts myCoke adoption in collaboration with General Managers, Sales Directors, and Accounts Executives.
Participate in routines across North America Coca-Cola Bottlers collaboration sessions via phone, email or in person to review myCoke enhancements roadmap and align on prioritization, service performance, CONA Change Requests and introduce opportunities for improvement.
Main point of contact for myCoke technical incidents escalations, prioritization and reduction and voicing the final decisions to IT department for updates.
Manage annual budget elements within CCNA Service Level package and internal team budgets ensuring compliance and preventing overspending
As a people manager, the primary role will be to develop targets and operating plans and a focus to coach & develop the team, ensuring they are customer-focused, high performing and deliver excellent customer experience online and drive growth and innovation.

Qualifications:
Bachelor’s degree in Business Management, Marketing or equivalent.
3 Years Sales and Account Management or Project Management experience
Excellent Analytical skills
Excellent verbal and written communication skills (Bi-lingual an asset)
Strong attention to detail, and good follow-through
Coaching, mentoring and influencing
Excellent presentation skills
Ability to travel within Canada and U.S 10 % of the year

Important All offers of employment at Coca-Cola Canada Bottling Limited (Coke Canada) are conditional upon a successful background clearance obtained through our contracted third party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada is committed to creating a diverse and inclusive workforce with a number of programs, policies and resources in place to support our people.

For individuals with disabilities, should you require accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email HR@cokecanada.com.