Reporting to the Service Delivery Manager, the Screening Officer is responsible for ensuring that the traveling public, their personal belongings, and the carry-on baggage and items they have with them are screened before they enter the sterile area of the airport. This will be accomplished by using metal detection equipment, X-ray equipment, and explosive detection equipment, as well as physical search techniques to search baggage, items and personal belongings. As this is a unionized environment, shift assignments are bid by seniority and can be any day of the week (including Saturday, Sunday, and holidays) and starting and ending at any time during the day.
Responsibilities include, but not limited to
Work as a productive team member and support and promote a positive work environment
Communicate clearly and effectively
Provide excellent customer service and promote teamwork
Respond to alarms on EDT, X-ray and other equipment
Become knowledgeable and conversant with emergency and contingency procedures
Become knowledgeable and conversant with SOP’s and COP’s and CATSA Directives
Establish and maintain effective communications with passengers and team members;
Liaise with industry officials and regulatory authorities as applicable (e.g. Transport Canada, CATSA, RCMP, Airport Authority etc).
Ensure uniform compliancy
Ensure that all professional certifications, clearances, RAIC’s are current
Other duties as required
The Ideal Candidate
Ability to work all shifts with emphasis on overnight shifts
Bilingualism in French and English is considered an asset
Must be able to obtain a Transport Canada Security Clearance
Physical requirements include but are not limited to:
standing for long periods of time
lifting/pushing/pulling luggage and/or other items
bending, stooping, kneeling
performing surface lifts
Ability to mentally focus and concentrate for a prolonged periods of time.
Completion of High School; Some college/CEGEP/vocational is an asset
Successfully complete all CATSA assessments including SOF and OJT programs.
Must be able to obtain a valid medical certificate
Proactive team member with excellent problem solving skills
Ability to prioritize, multi-task and work under pressure in a dynamic environment
Proven ability to take accountability for personal actions and decisions
Excellent communication, both oral and written, customer service and conflict resolution skills
Ability to demonstrate a high level of professionalism, tact and diplomacy
Strong interpersonal and relationship building skills
Ability to think logically and analyze information
Computer skills an asset
Knowledge of CATSA Organization, CATSA SOP’s, local COPs, Transport Canada Regulations as they pertain to screening and the Aeronautics Act an asset
About The Company
G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.