Assistant Student Services Manager

Queen's University - Hailsham, SK (30+ days ago)

Apply Now

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary
The Bader International Study Centre (BISC), the UK-based campus of Queen’s University (Canada), is seeking an Assistant Student Services Manager (ASSM), for a one-year term with the ability to renew for an additional year, commencing April 30, 2020.

Job Description
Reporting to the Director of Student and Enrolment Services (DSES), the ASSM works as part of the Student Services team which ensures the provision of a full range of student support services and programs to students. The role provides an exciting opportunity to live and work at a countryside estate castle.

The ASSM has primary responsibility for student success and engagement activities that help students transition successfully to and from the BISC. In conjunction with the Assistant Student and Enrolment Services Manager and the DSES, the ASSM is responsible for the implementation of campus-wide educational and community programming, which includes providing a positive, safe, community environment that supports student growth, wellness, and development in keeping with the mission and values of Queen’s University and the Bader International Study Centre.

The ASSM has primary responsibility for coordinating the student conduct process. The BISC is committed to a developmental and educational response to misconduct that considers the well-being of each student and the safety and well-being of the BISC community. The ASSM is also expected to support and staff campus initiatives developed by the Student Services staff, including but not limited to, access to student health and wellbeing services and experiential learning activities.

Job Description
Position Details
  • In conjunction with the ASESM, the ASSM co-supervises a staff of 3 Student Life Coordinators (SLCs). Work patterns vary depending on the schedule of events and commitments, as well as the on-call schedule, which amounts to approximately 2 weeks/month. Considerable flexibility in hours of work will be expected (e.g., available for irregular hours, extended work days, on-call emergencies, and weekends). Working hours: 40 hours per week not inclusive of on-call schedule
  • 28 days paid leave days include UK statutory (Bank) holidays and personal vacation leave. The ASSM will be required to be available at key times of the year, such as Fall, Winter and Summer Orientation, staff training and the opening and closing dates, as well as being available for the Mid Term Trip and on occasional weekends. Vacation times must be approved by Director of Student and Enrolment Services in advance.
  • This is a live-in position and a partially furnished 1-bedroom apartment, with kitchen, in the residence building is provided at no expense. A full meal plan is also included at no expense and is available except during the BISC’s closure periods. Remuneration includes free Wi-Fi and in-room wired internet, as well as a TV. A TV license must be purchased separately.
  • A telephone service is provided. The ASSM is responsible for all non-work charges to that phone number. The phone number will be listed in some staff manuals;
  • A £1,500 contribution to relocation expenses, (flight and/or moving costs) is provided. Receipts for expenditures are required.
Person specification
  • We are looking for a self-starter who can take the initiative and work in a fast-paced and busy environment. The ideal candidate will be a dynamic individual with relevant supervisory experience, preferably in a professional Student Services/Student Affairs setting.
  • Applicants are expected to be educated to degree standard or equivalent and have suitable experience delivering programming in a university environment. Experience in, or familiarity with, the Canadian post-secondary sector would be an asset. Applicants will be required to satisfactorily complete a Criminal Record check from their country of origin or an enhanced UK Disclosure and Barring Service Check.
  • The successful candidate must be eligible to work in the UK. Please note this position is not eligible for a Tier 2 visa and that only nationals of certain countries are eligible for a Tier 5 (Youth Mobility Scheme) visa.
Who we are
Bader International Study Centre, located at historic Herstmonceux Castle, East Sussex, is the overseas campus of Queen’s University, Canada. The campus occupies a 600-acre estate, including a range of academic, residential and recreational facilities. Our dedicated faculty and staff provide exceptional academic programming for undergraduate and postgraduate students from Canada and around the world. We also serve as a venue for international conferences and meetings. Our wholly owned trading subsidiary, Herstmonceux Castle Enterprises Limited, is responsible for running the gardens and grounds, corporate events and other functions.
The BISC is committed to employment equity, inclusion and diversity and supports fair treatment and opportunity for all. No job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

What we can offer you
In addition to salary and holiday pay, we offer a number of other benefits, including:
  • 100% of accommodation costs, which includes: access to shared staff laundry facilities, parking, the campus gymnasium, a full meal plan, and a staff lounge in the residence building
  • auto-enrol pension scheme with guaranteed contribution from the BISC
  • opportunities for relevant training and development
  • access to the BISC lending library: books, DVDs, CDs and more
  • a wide range of free and discounted leisure opportunities either at, or connected to, Herstmonceux Castle
  • a working environment comprising an historic building with beautiful gardens and grounds
  • friendly, supportive colleagues in the close-knit Castle community.
How to apply
Please see to obtain full details of the vacancy together with a job description and person specification.

Required application format: CV and covering letter detailing your suitability for this position, by email to Nicola Taylor at or by post to Bader International Study Centre, Herstmonceux Castle, Hailsham, East Sussex, BN27 1RN.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at


Reference 150481