Therapy Specialist, Acute

Baxter International - Richmond, BC (30+ days ago)

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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.


Working without significant direction to delivers customer focused training, provides complex problem solving

services, and the promotion and growth of extra corporeal blood therapies (ECBT) in a field environment. Require to perform sales activities with customers for the sale of company products.

Essential Duties

Develop and present and/or direct the development and presentation of sales and/or clinical applications training programs, customer training, trainer training, symposiums, and seminars.
Provide therapy, technical, and operation consultation to utilizing the Prismaflex and Prismax,during implementation and post-implementation phases for all acute therapies product lines.
Conduct on-site customer training either on days, evening or night shift depending of customer needs.
Provide excellent project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to the on-going post implementation phase.
Assists customer teams in policy, procedure, and protocol development.
Clearly conveys information and ideas through a variety of media to individuals or groups in a
manner that promotes growth of ECBT within an organization.
Perform ongoing market assessment of customers' technical and therapy needs. Set up the
process to collect and review information needed to manage the implementation process.
Provide 24-7 customer coverage.
Develop and use collaborative relationships to facilitate the accomplishment of business goals with both internal (sales) and external customers.
Effectively meet or exceed customer needs and build productive customer relationships.
Learn and maintain Boost (CRM) customer database with contact information and sales data.
Analyze therapy trends in the marketplace and communicate this market knowledge effectively to provide detailed input/feedback to Acute Therapies Business/Marketing Management and Acute Therapies Sales Teams.
Work in a consultative manner with customers and in collaboration with other Acute Therapies team members to ensure a successful implementation process at customer sites while supporting the goals of the Acute Therapies business
Interact as a field expert with other functional areas in the company to develop a thorough exchange of planning information between our customer and these business areas.
Assist Acute Therapies territory manager in developing therapy/product growth in existing and potential accounts. Identify and solve complex and or unusual customer problems in a timely manner.
Special projects as assigned.
Document and provide written solutions to recurring problems for client use incorporating use of corporate label approval policies.
Transfer knowledge of implementation process to other areas of the company, i.e. sales,marketing and others.
Deliver ECBT presentations at local and regional critical care/nephrology/hepatology/cardiology conferences as needed and travel with appropriate tools and/or resources to perform responsibilities (i.e. laptop computer, etc).
Stay updated with current developments and trends in the Continuous Extracorporeal Blood Therapy industry.
Support development of implementation materials, documentation and labeling with Acute Therapies subject matter experts and marketing managers (including regulatory, ECO process and validation support tools.
Assist in clinical trials, to include site selection, training of site participants and performing some clinical monitoring.

Bachelor's Degree in Nursing
A minimum of five years clinical experience, preferably in Critical Care and ECBT environment.
2 years of education experience in Critical Care.
Strong, demonstrated expertise in product and therapy knowledge (CRRT, TPE, & catheters)

Additional Skills/Requirements

Demonstrates effective leadership skills thorough industry knowledge.
Demonstrates ability to manage and develop clinical people while managing to achieve the sales and support team goals profitably on a consistent basis
Uses appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from our customers. Builds rapport, demonstrates confidence and capability, and gains commitment of our customers.
Demonstrated creativity, flexibility, and ability to communicate effectively both verbally and in writing.
Develops and uses collaborative relationship to facilitate the accomplishment of business goals with both internal (sales) and external customers
Analytical thinking skills and the ability to solve complex problems and offer simple solutions with creativity and good judgment.
Ability to work effectively and comfortably with ICU, Nephrology, Cardiology and Hepatology
professionals, sales personnel, and all levels within the organization.Requires ability to direct and manage the training and in-servicing activities of a region in all our Acute Therapies
product lines.
Working knowledge of general accounting and financial analysis towards effective general business leadership/decision making.
Demonstrates ability to take a positive, proactive, confrontive approach to solving complex and/or unusual clinical or technical problems.
Demonstrates ability and desire to teach. Demonstrates self-confidence and effectiveness in dealing with a wide variety of student types.
Strong, demonstrated expertise in product and therapy knowledge.
A high energy level and ability to work in stressful environment.
Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that promotes growth of ECBT within an organization.
Demonstrates ability to work independently and manage own time effectively.
Demonstrates desire and ability to participate and motivate others in team efforts.
Maintain a positive and proactive approach to problem solving.
Sound understanding of sales strategies and philosophies.
Demonstrates basic sales techniques and selling skills.
Ability to successfully negotiate on non-routine matters of moderate to high impact for the Baxter business.
Intermediate computer knowledge required.

Special Training:
Learns skills necessary to in-service equipment and disposable of ALL Acute Therapies products.
Adult learning education skills needed.

Credentialing requirements:
Able to comply with customer credentialing requirements in order to gain and maintain access to
assigned facilities. Requirements are defined by each customer and typically include health
vaccinations, training documentation, drug screens, criminal and personal background checks and
information regarding health program sanctions (such as those regulated by the Office of Inspector, the General Service Administration and the Food and Drug Administration).

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.