Service Manager

Flynn Group of Companies - Kelowna, BC (30+ days ago)

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Join the Flynn Family and experience the Flynn Way.

As North America’s leading building envelope contractor, Flynn Group of Companies employs over 4500 employees, with branches coast-to-coast across Canada and multiple branches in the United States. The "Flynn Way" is what sets us apart. We offer a competitive compensation and benefits package, a close-knit family work environment, stability, the opportunity to advance your career, and much, much more.

The foundation of our success is having the right people on our crew.

Flynn takes pride in providing the best for our employees, recognizing that our people are the greatest asset. We understand how important our people are to our continued success, so we’ve made Flynn a place they want to work. At Flynn, we provide our employees with the opportunity to take their career further. We strive to help our people build their skills amongst teams that innovate and educate, while ensuring we constantly evolve as a company.

At Flynn, it’s not just a job, it’s a career.

Are you ready to experience "The Flynn Way"?

Work for one of Canada's Best Managed Companies
Rewarding, challenging, fast-paced work in an excellent environment
Be part of a dynamic team while using your innovation and creativity daily
Develop life skills by learning and growing both personally and professionally
Be part of a company that offers career advancement opportunities
Employee and Family Assistance Program offered to all employees and their families
Excellent benefits program including; Health, Dental, Vision, Life Insurance and RRSP matching

Position Profile:
The Kelowna Service Manager is responsible for managing the business of Roofing services, installation, maintenance and repair, and serving clients of commercial properties, industrial and institutional facilities.

Responsibilities include:
Develop and maintain relationships with existing customers, Roof Consultants and Product Representatives across the province
Attend conventions, conferences and seminars related to the roofing industry
Entertain at least one customer per week through lunches, golf and hockey games.
Review quotes and tenders for maintenance, repairs & mechanical upgrades as well as tenders for new roofs and roof replacements as required
Review roof reports with photos, roof CAD drawings and quotes as required
Review quote log and work on hand weekly to establish work load and fluctuations
Review and update the production schedule with Superintendent
Review and discuss safety audits with superintendent and foremen
Review purchasing practices and suppliers with purchaser
Conduct bi-weekly staff meetings to discuss, schedules staffing and general day to day items
Field calls from customers unsatisfied with either our service or schedule
Review customer invoices and payable invoices
Review weekly labour summaries
Review with team jobs ready for invoicing and ensure process and flow of work files
Develop and maintain employee files containing personal and all work related information
Review monthly "Gross Profit Analysis" and make cost adjustments on active jobs.
Review monthly "Job Costs" in conjunction with the Gross Profit Analysis
Produce an annual budget for sales and overheads, which predicts staff and equipment acquisitions.
Produce monthly an estimated sales forecast with estimated gross profit
Review on an ongoing basis the aged accounts receivables
Field daily questions from staff, pertaining to problems with jobs and customers
Involvement in branch construction projects
Review all requests for purchasing of tools, equipment and office supplies
Maintain a departmental sales chart from the invoiced sales summary
Review and approve/deny all requests for status changes and pay increases of all field staff
Responsible for all department staff including, hiring, terminating, goal setting and performance reviews

Skills/Qualifications Include:
Customer Service-oriented
Experience in a supervisory/management role in a construction environment
Preference given to those with experience in the commercial roofing / building envelope industry and Property Service Industry
Strong management, delegation, planning, and leadership skills
Strong communication and organizational skills
Ability to multi-task and possess strong problem-solving skills
Highly motivated
Ability to work in a fast-paced environment
Proficiency in MS Office Suite. Ability to quickly adapt construction software training to efficient implementation of those processes
Comfortable with heights (i.e. setting up and using a ladder)

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

Flynn Group of Companies is an affiliated contractor with the Helmets to Hardhats Program.

For more information about starting your career with Flynn please visit

Service, Management, Roofing, Commercial, Construction