Customer Service Representative/Receptionist

Waste Connections - Vernon, BC (30+ days ago)

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Job Title

Customer Service Representative/Receptionist
Employee Type
Employee

Requisition Primary Location

Vernon, British Columbia

Job Description

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

We have an immediate opening for a Customer Service Representative/Receptionist (CSR) at ourVernon, office located on 1050 Middleton Way, in Vernon, BC.

NO WALK-INs PLEASE

As a Customer Service Representative/Receptionist (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

Key tasks:
Serve as a single point of contact for all internal and external customers (new and existing)
Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
Serve visitors by greeting and assisting them or directing them to the appropriate party
Analyze account activity and suggest opportunities for service improvements to the customer
Maintain appropriate files and documentation, in accordance with company policy and internal controls
Liaise with internal teams to determine service requirements, resolve problems or complaints

We are busy, but a fun place to work. As a Customer Service Representative/Receptionist (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

Requirements:
2-3 years of customer service/office admin experience
High-volume call center or inbound calling experience
Pleasant demeanour over the phone and emails
Excellent time management and prioritization skills
Strong working knowledge of Microsoft Office, TRUX
Strong written and oral communication skills
Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer