Senior Manager, Retail Payments

Scotiabank - Toronto, ON (27 days ago)

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Requisition ID: 72780

Join the Global Community of Scotiabankers to help customers become better off.


Responsible for the Payments business line in Canada – ensuring products are strategically developed and positioned, profitability is maximized, and customer needs are met through value and excellent experiences. Directly responsible for ensuring specific plans and initiatives are executed / delivered in support of the team’s business strategies and objectives, while ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures. The incumbent is responsible for engaging and partnering with numerous internal and external partners involved in the Payments business.

Key Accountabilities

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Identify and evaluate new products and/or services by:
Analysing existing channel/products with respect to features, functions, key performance indicators and competitiveness in the market place
Researching/analyzing competitive and market conditions; arranging for/overseeing market research
Identifying potential new products, features/enhancements; researching and analysing opportunities
Preparing proposals/business cases outlining product concept and business financial rationale
Develop profit plan projections and implications by assessing product demand, market and competitive factors, etc.

Maintain a high quality market intelligence program by:
Researching and tracking competitor products and market requirements to identify and anticipate changes in customer needs and future direction and actions of competitors
Maintaining lines of communication with business line, alliance partners, vendors and customers regarding product needs, competitive opportunities and trends
Gathering and maintaining a history of competitive pricing, determining trends
Designing and preparing reports and assisting in arranging market research
Maintaining dialogue with competitors about product, policy, pricing and operating procedures

Execute product plans for payments products by:
Overseeing design and development of reports to monitor key product performance indicators (e.g. sales, retention, profitability, revenues, costs, market share).
Reviewing and analyzing performance of existing product line to ensure performance is meeting expectations
Ensuring product materials (sales aids, manuals, forms, brochures) are current and effective and supplies are adequate
Reviewing and maintaining Operating manuals and guides; preparing or overseeing preparation of Bank Circulars as needed
Recommending pricing and evaluating the impact of discounts
Defining the requirements for and assisting in the preparation of advertising and promotional materials including advertising campaigns, brochures, newsletters, bulletins, circulars, statement inserts and messages
Preparing or overseeing development or maintenance of bank manuals, circulars and training guides
Arranging for production of materials and co-ordinating distribution
Conducting and/or participating in product informational seminars
Providing product knowledge and technical support to Learning and Development for preparation of training courses and materials
Manage development and implementation of new products and enhancements, often through management of cross functional teams, by:
Delegating, as appropriate, various components of the project to other team members and manage individual execution of assigned components
Liaising and negotiating with external associations/suppliers (e.g. Interac, VISA, MasterCard, Canadian payments, etc.), as required
Preparing user specifications and requirements
Ensuring requirements documentation provides all information required to develop and support system and operational enhancements
Developing and working to project plans
Developing sales and support materials and operational manuals in conjunction with Retail Marketing and Operations
Participating in product informational sessions to train Bank staff in new product features
Monitoring results to ensure product objectives are met or surpassed.
Provide ongoing support and technical assistance to users, sales staff and customers by:
Answering verbal and written enquiries regarding product/service and assisting with complaints and problem resolution
Ensuring operational and financial issues are identified and solutions implemented by the appropriate operational and finance
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champion a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Education and Other Requirements

Bachelor’s degree / MBA preferred (business/marketing related)
Minimum 3-5 years of relevant work experience – preferably in payments/product development
Through understanding of payments products/services and Bank application systems
Solid understanding of outside market and competitive products
Excellent analytical and market research skills
Ability to identify strategic opportunities and measure performance
Ability to integrate multiple sources of information relating to product, channel, marketing and customer knowledge into tactical plans
Strong computer/presentation skills and awareness of technological environments of both the Bank and customers
Excellent communication/interpersonal/negotiating skills
Strong collaborator with proven ability to lead, influence and coordinate sometimes conflicting stakeholders to drive results
A high degree of self-assurance/initiative and strong business acumen is required to perform responsibilities independently within established parameters
Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change (operating with a sense of urgency) Education
Bachelor’s degree / MBA preferred (business/marketing related)
Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.