Bilingual Telephone Banking Representative

CIBC - Montréal, QC (30+ days ago)

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You'll Be Doing

You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in meaningful conversations, where you’ll seek to develop an in-depth understanding of their financial needs. You’ll quickly provide information and resolutions to the client’s issues.

This is a regular full time role that requires flexibility. Your hours will be based on call centre hours Monday to Friday 3pm-11pm and Saturday 10am-6pm
Starting date is November 18th 2019
How You’ll Succeed

Client Engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client’s shoes to find the right solutions, every time.
Recommending Solutions - Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Collaborate with others to ensure clients are connected to the right people and opportunities.
Product Knowledge - Be an expert in CIBC’s comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors
Who You Are

You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You love to learn . You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re driven to succeed . You are motivated by accomplishing your goals and delivering your best to make an impact.
You act like an owner . You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You engage with your heart and mind . You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location

Mont-1155 Rene Levesque,18th
Employment Type

Weekly Hours