General Manager - Liberty Village

Canadian Tire - Toronto, ON (29 days ago)

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Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:
The General Manager is responsible and accountable for building and managing a team that will consistently meet the Associate Dealer's performance expectations in terms of sales growth, retail execution, customer experience and profitability. The role of General Manager requires a close working relationship with the Associate Dealer and the Management Team.

Main Responsibilities and Tasks:
  • Build and manage a team that will provide a new & cutting-edge retail experience in Canada's largest market.
  • Provide a best in class E-commerce customer experience through online ordering, in-store pick-up and same day home/office delivery.
  • Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
  • Leads by example and consistently delivers an excellent team & customer experience.
  • Responds to formal complaints in order to maintain customer & team loyalty at the highest possible level.
  • Maintains community relations in order to build and enhance the image of Canadian Tire.
  • Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  • Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
  • Plans, organizes, delegates and follows up on work and projects in all areas of the store in order to achieve and measure team goals.
  • Holds the Department Managers accountable for the training and development of all staff.
  • Is accountable to achieve sales goals, productivity and customer service targets set by the Associate Dealer.
  • Develops and implements all store policies and procedures.
  • Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
  • Maintains the utmost in professional appearance, communications and standards.
  • Ensures that there is a training structure and that professional development strategies are implemented within the store.
  • Builds and maintains rapport with internal and external customers or vendors as required.
Requirements:
  • Senior managerial experience in the retail industry.
  • Excellent knowledge and understanding of retail and financial principles.
  • Excellent knowledge of market trends and competition in the retail and automotive service industry.
  • A minimum of 7 years of experience retail sales, retail execution and operations in a management role is required.
  • Good working knowledge of each department's products and functions.
  • Ability to understand and operate POS and inventory computer systems.
  • Experience in a Canadian Tire store is considered an asset.
  • Strong belief in the Canadian Tire Values of honesty, integrity and respect.
  • Entrepreneurial and results-oriented individuals who possess solid organizational skills.
  • Strong team-oriented approach.
  • Strong communication skills.
  • Proactive problem-solving skills and ability to make ambiguous decisions.
  • Ability to multitask, adapt and cope with challenging situations.
More about the position:
Potential Career Opportunities
  • Next levels: Corporate Opportunities, Associate Dealer.
Physical Demands and Working Conditions
  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
Our offering includes
  • Competitive compensation and benefit package
  • High profile position with opportunity to work closely with CTR Corporate partners
  • Profit Sharing
  • Employee Shopping Discounts
  • Learning and Development opportunities
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: ยท Employment Verification
  • Criminal Background Check
  • Credit Check
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.