Customer Service Representative (CSR)

SelectBlinds Canada - Montréal, QC (30+ days ago)

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Are you a fluently bilingual Customer Service Representative who wants the opportunity to make a significant contribution and grow your skills while working with a group of talented and driven co-workers in a rapidly growing internet business? Do you have the rare combination of superb multi-tasking skills and the ability to make every customer feel like royalty? If so, then we want to talk with you.

The Position

  • We're looking for candidates that can deliver the "WOW!" service experience to each and every customer.
  • The Customer Service Representative will report to the Director of Customer Service, while working closely with the rest of the customer service team and other departments.
  • This is an inbound call center environment, so candidates must possess great communication skills and a proficiency with computers.
  • Customer interactions include voice, live chat, e-mail and more.
  • Candidates must be able to multitask, and solve what can sometimes be complex customer issues, so that we always deliver on our 100% Customer Satisfaction Guarantee.

Requirements

  • 2+ years’ experience in a customer service / customer care position.
  • Excellent oral and written communication skills in English & French, with the ability to converse in both languages using live chat.
  • The ability to respond quickly, effectively and independently in a fast-paced environment.
  • Exceptional organizational skills, with proven experience prioritizing work and handling several projects at one time.
  • University degree a plus.

THE COMPANY

  • SelectBlinds Canada is the leading e-commerce company in Canada for custom window coverings.
  • SelectBlinds Canada’s 12+ years of success and rapid growth is based on delivering outstanding service to our customers and partners, and providing an environment for employees to develop and excel at every level.
  • This is a high-energy and fast-paced environment.
  • We are an open book management company, and the ideal candidate will help contribute to our positive team culture and share our values:
  • Commit to outstanding service to our customers, partners and each other
  • Embrace learning, growth and change
  • Work hard and have fun
  • This full-time position is based out of our Montreal (St-Laurent) office. Free parking is available, and the office is easily accessible by public transportation.
  • We offer a competitive compensation package and extended health benefits.

If this sounds like the right opportunity, please send us your resume.

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Preferred)

Language:

  • French (Preferred)
  • English (Preferred)