Team Leader - Customs Brokerage

Farrow - Windsor, ON (7 months ago)

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Company Summary:
Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States.

Farrow prides itself on providing exceptional customer service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we’re still growing! We’re real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada’s Best Managed Companies for 9 consecutive years.

Position Summary:
This permanent full-time supervisory position will be working Tuesday to Saturday from 4:00 p.m. to 12:00 a.m. and will be responsible for overseeing the release and production of customs brokerage entries by supervising a team of Customs Brokerage Release Agents and Customs Brokerage Raters.

The Job Involves:
  • Perform quality control functions to ensure staff complete brokerage transactions accurately
  • Plan objectives and create strategies to improve process flow and to ensure team members perform optimally and meet company objectives
  • Assist Manager by performing supervisory duties
  • Assist in the development and personal growth of staff and provide support, mentoring and training as needed
  • Use problem-solving skills to identify opportunities to improve service delivery and operational productivity
  • Classify commodities for customs transactions
  • Perform database maintenance and handle regulatory / compliance duties including, but not limited to, database audits
  • Monitor clients’ shipping processes to ensure compliance and expedited releases of freight while identifying opportunities for process improvements
  • Contact clients and vendors for additional information
  • Maintain excellent working relationships with clients and recommend program or process improvements to consistently meet our clients’ needs
  • Answer questions from clients regarding shipment releases and trade compliance issues
  • Perform some client service tasks, including visiting clients on occasion
  • Perform a variety of other tasks as assigned by management
The Ideal Candidate Will Have:
  • Up-to-date Certified Customs Specialist (CCS) designation
  • Five or more years general customs brokerage experience
  • Must be fully versed in the Canadian Tariff and able to classify goods imported into Canada
  • Supervisory experience preferred
  • Secondary school education or equivalent experience
  • Strong knowledge of customs tariff, Explanatory Notes, General Rules of Interpretation (GRI), customs regulations, release initiatives, ACROSS system and ocean release process
  • Knowledge in the release of freight and trade compliance issues preferred
  • Exceptional strategic thinking and problem-solving skills
  • Excellent judgment skills
  • Strong communication and interpersonal skills
  • Excellent organizational, multi-tasking and time-management skills to meet deadlines
Our Benefits:
  • Competitive salary
  • Will train and develop employees for future growth
  • Health and dental coverage
  • Matched pension plan and group RRSP
  • Life insurance
  • Continuing education
  • Community involvement opportunities and paid volunteer time
  • Employee Assistance Program (EAP)
  • One of Canada’s Best Managed Companies for 9 consecutive years
  • Friendly work environment
Working Conditions and Other Working Requirements:
  • Company provided Criminal Background Check required
  • Must be able to work the occasional statutory holiday