We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, this is a great place to grow your career.
Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
Serves Licensed Automotive Technicians and processes their requests for parts and tires.
Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
Sources and orders automotive parts, shop supplies and products through authorized suppliers.
Quotes parts and tire pricing and availability.
Maintains and controls accuracy of inventory, including shop specialty tools.
Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
Stocks shelves in storage display areas.
Processes returns, warranties and castings as required.
Working knowledge and experience of automotive products, repairs and parts
Demonstrated automotive subject matter knowledge and interest.
Basic math and typing skills.
Good working knowledge of automotive parts lookup system.
Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.
Certified in transportation of dangerous goods training would be an asset.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
Ability to work effectively in a fast-paced, customer-focused environment.
Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
Ability to plan and organize daily tasks.
Effective written and oral communication skills.
Ability to multitask, adapt and cope with challenging and changing situations