Tower Operator/Internal Advisor

MOTOR CITY CHRYSLER - Windsor, ON (30+ days ago)

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The Tower Operator/Internal Manager: Contributes to the operational effectiveness of the service department and to positive CSI results by maximizing shop productivity and by ensuring that all vehicles advance through the shop in a timely and efficient manner. Ensures all administrative paperwork is processed accordingly for warranty and internal work orders.

Personal Attributes:

  • Passion, motivation, focus and leadership skills.
  • Strong communication skills both written and verbal.
  • Ability to influence, negotiate and mediate effectively.
  • Ability to maintain confidentiality and professionalism.
  • Excellent interpersonal and team building skills.
  • Strong time management and organizational skills.

Job Duties

  • Prioritize and dispatch work for the shop from customer repair order needs and requirements
  • Maintain shop capacity, efficiency and productivity at all times
  • Monitor the availability of technicians and inform Management and Service Advisors as needed
  • Writing up used cars for safety inspections and making sure work needed is completed in an efficient manner
  • Organizing delivery requests to ensure sold vehicles are ready for customers
  • Identify and communicate opportunities to enhance workshop productivity and efficiency to Service Management
  • Write work orders for preparation of New/Pre-Owned inventory for sale
  • Advise Sales Management of additional work required and associated cost
  • Process and dispatch internal repair orders for Sales Department inventory units to meet delivery times.
  • Arrange and invoice sublet repairs for all vehicles
  • Process invoices for vehicles and do close all work orders for month end
  • Process and complete appropriate checklists and warranty registration for above vehicles
  • Process all warranty claims in a timely manner, as the repair orders are closed.
  • Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
  • Book the appropriate technicians for the hours earned on the operations performed. Informing the technician and department management of adjustments as they occur.
  • Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.
  • Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
  • Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
  • Manage manufacturers and after-market warranty company policies and procedures

What We Look For:

  • PBS v10 knowledge and training is considered an asset.
  • Chrysler training/experience considered an asset
  • Familiarity with automotive terminology and manufacturer warranties and procedures is preferred.
  • Service Advisor or Automotive Technician experience in an asset.
  • Excellent organization and multi-tasking expertise.
  • Detail oriented with good analytical aptitude.
  • Solid time management and decision making capabilities.
  • Effective listening and communication skills.
  • Computer literate.

Apply for a rewarding career today!

Job Type: Full-time

Experience:

  • Service Advisor and/or Tower Operator: 2 years (Required)
  • Chrysler Dealership: 1 year (Preferred)

Location:

  • Windsor, ON (Preferred)

Language:

  • English (Required)