Branch Manager - Waterdown

Garden Grove - Waterdown, ON (30+ days ago)

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Since our inception in 1990 Garden Grove Landscaping has seen steady growth and has become widely recognized as a service leader in the landscape industry. Having developed a strong reputation for excellence we continue to grow as an organization because of our focus on team building, quality and customer satisfaction. Our unique culture has enabled Garden Grove to remain a successful family-oriented business, founded on principles of trust, honesty and respect. This guides our relationships with each other, our customers, and cultivates a positive atmosphere where growth is encouraged, and where individuals can achieve their potential.

Who you are:
You crave a high level of responsibility, raving clients and company profitability. You have been described as strong leader that others want to follow. You have years of proven experience overseeing multiple crew members, leaders and clients in the delivery of landscape maintenance services. You thrive in managing daily operations, and building stronger efficiencies and quality enhancement within the Operations. Coaching, training, developing and leading crew members excites you. If this describes you, we want to hear from you!

The Branch Manager is responsible for the overall success and day to day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level in order to achieve all Branch success metrics including:




Growth and Profitability

The Branch Manager is responsible for the financial success of the business unit and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency. The Branch Manager reports to the Vice President of Operations and will lead a team of 5 direct reports including Production Assistant, Maintenance Production Manager, Landscape Production Manager, Client Care Manager and Lead Horticulturist.

Summary of Duties/Functions:
Effectively onboards, monitors, trains/mentors, inspire and leads branch team in order to balance company goals with employee satisfaction and retention.
Oversee and monitor daily production of landscape maintenance and enhancements, turf and ornamental applications, irrigation and snow removal.
Develop delivery schedule deadlines and oversee the development of production planning and schedule creation.
Direct supervisor of Client Care Manager and oversee all customer accounts, management of key clients, enhancement pipelines and sales goals, achieve renewal and retention goals.
Budget control of hours and productivity of production personnel, departmental expenses
Oversee safety, training, and Occupational Health and Safety compliance.
Manage relationships with vendors.
Work with the Executive and Leadership Team to establish and maintain the branch’s annual budget. Responsible for performance through Gross Margin line.
Review and approve all estimates before they are issued.
Administer preventive maintenance program and manage equipment repair and replacement. Work with Leadership Team to evaluate equipment purchasing and set-up.
Partner with Human Resources to address corrective and disciplinary actions, staffing needs, recruitment and training needs.
Conduct performance appraisals and compensation reviews partnered with Human Resources.
Thoroughly understand the company operating and financial reports and be able to quickly identify positive/negative business trends and determine root causes to issues.
Develop an in-depth understanding of the area market to include end user trends, customers, competitors, suppliers and key market drivers.
Committed to continuous learning and development (both personal and of the team) and capitalize on all relevant training and development opportunities.
Respond to and effectively manage customer complaints.

Qualifications and Education Requirements:
5 years prior Branch Management experience preferred.
Landscape experience is desirable, including knowledge of local plant types, turf types.
A demonstrated ability to develop strong professional relationships in a business to business setting
Basic business and financial knowledge including budgeting, margin vocabulary and dynamics and planning
Prior business and sales development experience preferred.
Planning ability including use of excel or other software to analyze data and do calculations
Creative problem solver with capacity to innovate
Team orientation
Prepared to lead by example, roll up the sleeves and do what it takes to get the job done
Basic MS office skills and ability to learn other software
Strong work ethic.
Effective verbal and written communication skills.
Our Values

COMMUNICATION: We value listening attentively, processing thoughtfully and speaking deliberately.

RESPECT: We value regarding others higher than ourselves. This leads to harmony with our co-workers and conscientiousness with our customers.

TRUST: We value action that backs up talk. We know trust is earned slowly over time but can be shattered in an instant.

MOTIVATION: We value a hungry desire. Our best work is only going to happen as a result of our own initiative and enthusiasm.

TEAMWORK: We value the strength of the team. Our goals can only be achieved when each person is giving their all.

INNOVATION: We value learning. We know that past mistakes are only of value if they inform future action.

Incentives for you:
Competitive Salary and
Company vehicle, iphone, ipad, laptop
Comprehensive Benefits Package
Training and Development Opportunities
If interested, please apply online at We appreciate all applicants, however only those selected for an interview will be contacted. Garden Grove Landscaping Inc. is an equal opportunity employer.