Screening Point Manager - YXU - London, Ontario, International Airport

GardaWorld - London, ON (30+ days ago)

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Classification: Non-unionized

Reporting to: General Manager, Regional Airports

Job description

Reporting to the General Manager, Regional Airports, the Screening Point Manager is responsible for the efficient and effective management of the day-to-day screening checkpoint operations. This includes managing all unionized staff to support working at their designated checkpoints by providing direction, leadership, mentoring, coaching and correction, progressive discipline and training to ensure optimal customer service and safety for the traveling public.

Tasks and duties

Core responsibilities

Managing and evaluating every part of the Screening Officers routine in order to ensure, day in and day out,

that the Standard Operating Procedures are respected in order to protect our National Security
Managing the performance of the screening services to ensure they are consistently performing to the highest standards
Managing the screening operations of persons, property and belongings that may be present, or be presented for screening consistency in the manner and under the circumstances as prescribed by the client
Coordinating breaks and movement of Screening Officers to maximize efficiency of screening in conjunction with passenger volumes
Directing the workforce by adjusting Screening Officer allocation and deployment at each screening checkpoint to optimize scheduling and maximize the productivity of Screening Officer and staffing of checkpoints meeting operational requirements
Communicating changes to the Screening Officers with respect to the Standard Operating Procedures, Bulletins, directives, information or security notices, and any other information regarding the performance of screening
First management point of contact for all employees for performance or labour relations concerns
Coaching, mentoring, motivating, correcting, disciplining Screening Officers up to and including termination on conformity and inconformity to the standards of performance, providing feedback to Screening Officers on areas of improvement and conformity to professional standards
Management of the level one grievance stage
Assessment of candidates throughout the hiring process of new employees, including assisting, grading and proctoring tests, interviewing and making the final recommendation for candidate selection
Conducting performance reviews, annual reviews and 30/60/90 day evaluations for Screening Officers
Coordinating and supporting training, ensuring requirements are met for the Recurrent Learning Program, certification and re-certification requirements
Conducting daily briefings with the Screening Officers
Implementing contingency plan and/or emergency preparedness plans as prescribed by the client and resolving contingencies and emergency procedures
Deploying Screening Officers by qualifications and ensuring that bilingual personnel are staffed at the screening points as per the Standard Operating Procedures
Ensuring all screening equipment is tested and functional as prescribed by the client, and ensuring all operational documents are filed, stored and organized
Foster teamwork with screening personnel and key stakeholders
Other management duties as required
Education and skills required

Post-secondary education plus Business management certificate and/or equivalent;
Two to five years management position experience in a unionized environment;
Proven leadership, decision making and problem solving ability with the tenacity to execute consistently and concisely
Proven ability to multi-task, prioritize and complete tasks in a fast paced environment;
Excellent verbal, written, communication and interpersonal skills;
Proficiency in Microsoft Office (Microsoft Excel, Microsoft Word, Outlook);
Ability to work shift work to support a 24/7 environment, including – days, evenings and weekends
Previous Screening experience in Aviation is an asset
AC19