Malatest is one of Canada’s largest social research companies with offices in Victoria, Edmonton, Ottawa, Toronto and Halifax. Currently, we own and operate three outbound call centres in Victoria, Edmonton and Ottawa. With developing project opportunities, Malatest is currently seeking Data Collection Clerks to administer surveys, gather data to inform our research and invite people to participate in our research within the marine transportation industry.
Our Data Collection Clerks:
Complete data collection activities and administers survey interviews by engaging in conversation with members of the public regarding their travel experience and satisfaction aboard marine vessels. The data collection clerk will use iPad technology for collecting information and inviting people to participate in our research.
Data collection clerks must have advanced interpersonal communication skills in fast-paced field work environment to appropriately represent the company and our clients with a value for excellence, professionalism, quality, integrity and efficiency.
This is social opinion research, no selling involved. The majority of our research requires Clerks to engage with members of the public, in-person; to collect information from respondents about participation and experience.
Data collection activities and positions are offered on a project to project, temporary contract basis, with shifts and hours of work that vary depending on project requirements. Typically, schedules are subject to change based on weather conditions and transportation schedules required for data collection activity requirements.
This position is ideal for someone seeking temporary work to supplement their income during the summer; and gain valuable experience while contributing to a meaningful social research project.
Students or semi-retired people pleasers wishing to travel a bit, work a bit, and keep busy while interacting with members of the public on their travels aboard marine transportation vessels, would find this field work ideal.
Completion of high school required; post-secondary education in progress and/ or completed with a Bachelor's degree in a field of study related to research in the social sciences, psychology, information management, business administration, computer sciences, or customer service, is preferred;
Experience or work history in customer service, tourism, or hospitality, preferred;
High level integrity to handle standard personal, confidential and/or sensitive information;
The ability to self-start, initiate, motivate and engage in conversation with positive enthusiasm in order to meet project requirements and goals while adapting to changing priorities;
Exceptional interpersonal communications in English, is required; and proficiency in other languages is an asset;
Familiarity with technology such as iPads, cell phones and websites with
Ability to explain how to use the technology is essential for inviting people to participate in an engaging survey experience;
As a condition of employment on many of our research project contracts, staff members are required to adhere to Malatest privacy, security, confidentiality and quality assurance standards;
Must be legally entitled to work in Canada and be able to obtain any required security clearances with the Industrial Security Directorate Division of Public Works and Government Services Canada.
Working Conditions: This position reports directly to the onsite Field Supervisor(s) of Malatest
In-person Interviewers will engage in active, fast-paced, sometimes strenuous work, with tight deadlines. Data Collection Clerks will stand for long periods of time, during all assigned shifts, at indoor or outdoor locations. Outdoor exposure in all types of weather may occur. This work will require independent travel to and from ferry terminals where Clerks would administer survey questionnaires or invitations to participate in our research.
Our client has asked that all In-Person Interviewers wear basic colored clothes (branded vests and/or jackets provided) to easily identify data collection staff for security purposes. Must own a cell phone for ongoing contact.
How to Apply?
Submit your resume, cover letter, and application form to Malatest. No calls please.
Please quote the competition number BCF - 19 - 2 within the subject line and content of your application e-mail
Locations: Tsawwassen and West Vancouver, BC
Hours of Work: Scheduled shifts and hours vary based on project requirements;
Rate of Pay: $20.00 per hour, plus vacation pay (based on experience/tenure