Web Support Coordinator

University of British Columbia - Vancouver, BC (30+ days ago)

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Job Posting

Job ID:
37299

Location:
Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Information Systems & Tech

Classification Title:
Info.Sytems&Technlgy, Level A

Business Title:
Web Support Coordinator

VP/Faculty:
Faculty of Arts

Department:
Arts ISIT

Salary Range:
$53,019.00 (minimum) - $63,647.00 (midpoint) - $76,374.00 (maximum)

Full/Part Time:
Full-Time

Desired Start Date:
2020/05/04

Job End Date:
Possibility of Extension:
Yes

2021/03/31

Funding Type:
Self Funded

Closing Date:
2020/04/14

Available Openings:
1

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.

Job Summary

The incumbent will be part of a team that provides the Faculty of Arts with web services and application support for the administrative, teaching, and research needs of approximately thirty departments, schools, and units, supporting over 800 faculty, 600 staff, and 13,000 students across the Faculty of Arts.

Organizational Status

Reports to the Manager, Projects and Services, Arts Instructional Support and Information Technology (Arts ISIT); interacts directly with Heads of departments, faculty, staff and students, as required in order to fully understand client needs and departmental procedures; liaises and collaborates with external commercial consultants and technicians as well as additional UBC service partners.

Work Performed

  • Provides first level technical support to users of supported web applications and services by analyzing, troubleshooting, diagnosing and applying appropriate solutions to resolve user issues.
  • Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
  • Develops training materials and provides training in the form of webinars, workshops, or one-on-one training sessions.
  • Prepares and maintains documentation in accordance with prescribed standards.
  • Assists in the creation of websites for individual departments, schools, and programs.
  • Implements and modifies layouts and templates, including writing HTML, CSS, etc.
  • Assists in the migration and reorganization of content from older websites.
  • Conducts testing of new or proposed features, enhancements, and integrations to ensure they meet user requirements and specifications.
  • Performs other related duties as required.
Supervision Received

Receives direct supervision from the Manager, Projects and Services, Arts Instructional Support and Information Technology, Arts ISIT. Work is reviewed in terms of completeness, accuracy and timeliness.

Supervision Given

Provides some assistance and provides technical guidance/training to part time (student) employees.

Consequence of Error/Judgement

Must be able to exercise judgment and tact when dealing with clients and their data. Errors in judgment could lead to work disruption, lost productivity, unnecessary costs and interfere with the ability of faculty members and departments to function effectively. Information must be kept under strict confidentiality because of the nature of the data stored in the systems.

Qualifications

Undergraduate degree in a relevant discipline. Minimum of one year experience or the equivalent combination of education and experience. Preferably within a university environment. ITIL training and/or certification is an asset.

Additional requirements:
  • Work experience supporting, developing, and implementing websites, themes, and custom plug-ins in WordPress.
  • Strong communication skills (written, oral and listening.)
  • Ability to take initiative and handle competing and often conflicting demands under conditions of severe resource restraints.
  • High level of organizational skills and time management.
  • Ability to prioritize and work on multiple projects in order to meet deadlines.
  • Exhibits a strong attention to detail including accurate documentation.
  • Must be flexible and perform well under pressure.
  • Strong customer service and interpersonal skills.
  • Ability to organize and provide training and tutorials to faculty, staff, researchers, and students.
  • High level of motivation and desire to learn, with a demonstrated ability to work well in a team environment with a service-oriented mentality.
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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.