This role is pivotal to the success including growing sales and profits in individual business units. You will oversee the efficient and profitable operation of approximately 12-14 stores. You will act as a liaison between our stores and Support Office working in partnership with our QSR Branded Managers & Branded Market Managers, Corporate Store Managers, and our Business Partners to oversee the effective execution of company directed programs, promotions and marketing initiatives.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
Prioritize customer service, engagement and expediently resolve escalated customer concerns.
Conduct market meetings, deliver training initiatives and inform store operators of directives.
Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
Monitor sales, competitive pricing, promotional programs.
Actively participate in recruitment, selection and development of store operators and corporate managers.
Execution of all security, mystery shop, health and safety programs.
Ensure company standards are maintained at each site and that government legislation such as Health and Safety and WSIB are followed.
Audit banking and other financial information at the store level.
Minimize loss prevention by enforcing inventory control, levels, turns and theft investigation.
Responsible for P&L, CTO responsibilities, top line sales achievement and contract execution.
Follow merchandising programs, store sets, and participating in store renovations.
Align with Branded Market Manager to ensure operational compliance with Subway Restaurants.
Collaborate with Tim Hortons' representatives and Circle K’s Agents to manage the licensed coffee business.
Ensure operational compliance with Tim Hortons’ coffee standards, promotions and inventory management.
Communicate all required information and reports to proper channels.
Contact and control outside services.
Any special projects as directed.
Bachelor’s Degree in business, marketing or related field preferred, or equivalent experience.
Requires a minimum of 3-5 years of retail management experience.
Proven track record of success in a retail or food services environment, and a thorough understanding of the industry.
Must have demonstrated leadership ability, good communication skills, be self-directed and customer service oriented.
Must be proficient in Microsoft Word, Excel, and PowerPoint.
A current valid driver’s license with a clean abstract is required to operate company vehicle
Circle K welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
Job Type: Full-time