Coordinator, Point of Entry

Health Sciences North. - Greater Sudbury, ON (30+ days ago)

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Health Sciences North (HSN) is a regional resource and referral centre for over 600,000 residents across northeastern Ontario. It features

state-of-the-art technology with 3,900 employees, over 280 physicians, and 700 volunteers. HSN has become a Research and Academic

Health Science Centre affiliated with the Northern Ontario School of Medicine and the Health Sciences North Research Institute.

Toll free / Sans frais www.hsnsudbury.ca

1.866.469.0822

Coordinator, Point of Entry

Join Northeastern Ontario’s Health Care Leaders!

Posting #: 20-0424

Status: Temporary Full-Time position (June 2020 to November 2020)

Location: Sudbury, Ontario

The Emergency Preparedness and Security department is recruiting a Coordinator, Point of Entry to
join a multidisciplinary team who are highly dedicated to provide exemplary services. In this role you
will support active screening of patients, visitors and staff at HSN by monitoring existing systems and
processes, research and implement new opportunities for improving departmental efficiencies. You
will also collaborate with employees to ensure successful service delivery and customer satisfaction
while maintaining a strong cooperative working relationship with all programs.

The ideal candidate will have a minimum of a two (2) year Diploma in Business Administration or in a
related field, from an accredited college. A minimum of three (3) years’ experience working within a health
care environment, experience in policy development, labour relations, financial management, and training
facilitation is preferred. In addition, training or recent experience with project management is preferred.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career
opportunity, you are encouraged to view the full job description on the HSN Careers Website. The
Search Committee will begin to review applications on June 3, 2020. Applications will be considered
until the position is filled.

We offer competitive salary and vacation, extended health and dental benefits, a pension plan
through HOOPP and relocation allowance to assist with moving expenses.

Interested applicants are asked to apply directly to posting #20-0424 on the HSN Careers Website at

hsnsudbury.ca/careers. To learn more about Sudbury, find the Relocating to Sudbury link on our
careers portal.

JOB POSTING
Management

Date Posted: May 20, 2020

Posting #: 20-0424

Position: Coordinator, Point of Entry

Status: Temporary Full-Time (June 2020 to November 2020)

Program: Operations

Department: Emergency Preparedness

Site: Ramsey Lake Health Centre (RLHC)

KEY FUNCTION:
Support active screening of patients, visitors and staff at HSN by monitoring existing systems and processes,
research and implement new opportunities for improving departmental efficiencies. Collaborate with employees
to ensure successful service delivery and customer satisfaction while maintaining a strong cooperative working
relationship with all programs.

REPORTING:
Under the general direction of the Manager, Emergency Preparedness & Security.

DUTIES:
1. Assist with the development, implementation, maintenance, and evaluation of initiatives related to
pandemic response goals, patient/visitor and staff safety.

2. Develop, implement, and maintain departmental standards using best practices and Ministry guidance
related to active screening during the Covid-19 pandemic and to ensure compliance with quality,
safety, and other regulatory requirements.

3. Coordinate and supervise daily operations across all HSN sites.
4. Respond to both internal and external customer complaints; investigate, document, and address the

concerns accordingly.
5. Prepare, monitor, and adjust work schedules and staff assignments to ensure deliverables are met and

support the departmental operation according to approved budget.
6. Meet with facilities and other support services to ensure appropriate products and equipment.
7. Work collaboratively with management to ensure HSN’s staffing needs are met with respect to

modified work, sick time, and vacation as required.
8. Ensure a safe environment for patients, staff and visitors; investigate, report, debrief and take or direct

corrective action as required on incidents.
9. Manage human resources, including recruitment, selection and training.
10. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its

regulations, and HSN policies.
11. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve

goal outcomes.
12. Participate in the accreditation process and work to ensure that the program and HSN achieve,

maintain and continually improve upon their accredited status.
13. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement

initiatives.
14. Engage in and foster professional development of all staff and provide opportunities for learning within

budgeted resources.
15. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct

corrective action as required on incidents.
16. Collaborate with internal and external stakeholders/organizations/community groups to achieve

program objectives, integrate and link services and foster partnerships across the continuum of service
delivery.

17. Participate in education and training specific to current, relevant federal and provincial health and
safety legislation, standards and guidelines.

18. Represent the department or program on various committees and in meetings as required.
19. Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:
1. Minimum of a two (2) year Diploma in Business Administration or in a related field, from an accredited
college.

2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:
1. Minimum of three (3) years’ experience working within a health care environment.
2. Experience in policy development, labour relations, financial management, and training facilitation is

preferred.
3. Training or recent experience with project management is preferred.

KNOWLEDGE/SKILLS/ABILITIES:
1. Demonstrated knowledge of financial concepts, quality improvement concepts, process
improvement/change management models, and associated tools and techniques.

2. Demonstrated ability to communicate effectively with all levels of staff, and build and maintain
relationships with key internal stakeholders.

3. Demonstrated time management skills with the ability to deal with multiple priorities in a fast-paced,
complex environment that often involves tight deadlines, and competing demands.

4. Demonstrated project management and facilitation skills.
5. Demonstrated analytical and organizational skills.
6. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
7. Demonstrated training, experience or utilization of lean methodology for process improvement.
8. Demonstrated ability to independently identify issues, plan improvements, measure success and

continue improvement.
9. Demonstrated knowledge of principles of management, hospital committee structure, conflict

management and resolution, system needs analysis and organizational assessment.
10. Ability to use tact and discretion in dealing with employees, patients and general public.
11. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel,

Power Point and Outlook) and patient information systems.
12. Demonstrated superior interpersonal and communication skills, both written and verbal.
13. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:
1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and excellent attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability,
experience and qualifications as identified in the resume and completed
Application Form submitted. The Hospital reserves the right to conduct a formal
interview where required.

Shift: Days

French Language

Service Designation:
Bilingualism is an Asset

Salary: $37.83$44.52/Hourly

N.B. Applications for this position must be submitted to the Human Resources Department before 1600
hours on June 3, 2020.