Expert, CSD

Shoppers Drug Mart - Toronto, ON (21 months ago)

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243 Consumers Road, Toronto, Ontario, M2J 4W8

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Senior Systems Analyst


Reporting directly to Delivery Lead, The incumbent provide expertise in application knowledge and needs, as a critical part of Software and Systems development projects and enhancements. The incumbent works with internal stakeholders and vendors to establish and translate solution requirements into effective software applications, while working within budget, time and resource constraints. The Senior Systems Analyst is accountable to document and maintain expert knowledge of the application landscape. The individual has specific expertise in application system flow, integration methods, and data managed by the application. Distinguishing abstract business needs (as defined by business requirements) in alignment with prescribed Architectures into application designs will be an important skill for the incumbent

Primary Responsibilities

Application software subject matter expert: understands and documents current state, knowledge of application flow, data flow and integration methods.
Strong analytical skills: able to interpret business needs and define technical solutions. Able to perform problem determination to get to root cause of application issues.
Strong documentation skills : responsible for key application and project documentation including: defines system flows, technical specifications, assembles non-functional requirements.
Strong communication: is able to describe solutions consistent with architectural standards and best practices. Able to describe technical issues in layman’s terms.
With knowledge of the business requirements as documented, Senior Systems Analyst is accountable to participate in sessions with business stakeholders and system owners to elicit application systems goals that are realized in the application system solution to meet the business requirements.
Accountable for gathering application systems specifications, including documentation and providing quality assurance on the requirements to ensure alignment with enterprise architecture and vision.
Accountable for application system design, technical specifications, application gap analysis, non-functional requirements and recommending service level improvements to existing application systems.
Accountable for application documentation including detailed system flow charts, data flow diagrams and application interfaces outlining processes and data mappings.
Participates in root cause analysis and resolution of application system issues that emerge through design and development, provides impact analysis of suggest changes to applications such as defect fixes.
May be requested to conduct code reviews to ensure accuracy to technical specifications.
Participates in the definition and preparation of software and/or services tenders, proposal evaluation, vendor selection and recommendation.
Maintain an awareness of current and developing trends in relevant technologies, systems development methodologies and best practices.
Maintain close ties with other Process and Technology departments including Business Analysts, Network Services, Service Desk, Shared Web Development Services and Engineering.
May be required to support the team accountable to install, configure and troubleshoot system software for environment builds in support of project goals.
Provides support to the Environment Leads and Infrastructure System Leads.

Skills, Experience & Education


Expert analytical and technical skills in gathering system requirements, logical data & process modeling, use case modeling, work flow modeling,
Superior hands-on troubleshooting and design/implementation experience
Knowledge of software development methodologies, frameworks, and Software Development Life Cycle (SDLC)
Competent in all phases of systems analysis and knowledge of client business technologies and processes
Ability to quickly grasp third party applications, vendor technical specifications and guides
Ability to successfully engage in multiple initiatives simultaneously
Ability to communicate and obtain approval of recommended technical solutions
Proven track record of teamwork, initiative and ownership to drive processes and solve problems
Must be reliable, proactive, results-oriented, customer-focused and attentive to details
Strong documentation skills.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Works well in a team-oriented, collaborative environment.
Skilled in Microsoft Office desktop products


Minimum 3 years of prior experience as Senior Systems Analyst within an IT or technology department
Knowlegable about enterprise Java Development (J2EE, JEE)
Experience designing algorithms
Experience gathering non-functional requirements
Broad experience with a variety of environments, tools, languages, etc. (may include: Websphere, WebLogic, JBOSS, ESB, SOM, SOA, SAAS deployment)
Experience with SQL (querying, writing scripts)
Experience in delivering vendor packaged solutions
Experience in reviewing technical design documents
Agile and Interative delivery experience would be an asset.


Undergraduate degree in Computer Science or equivalent from a recognized institution combined with related experience in systems development and programming languages and data processing techniques.

Certificates, Licenses or Registration

Technical designations an asset.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.