Communications Consultant- Human Resources

Manulife - Toronto, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers and employees achieve their dreams and aspirations.

Reporting to the Director of Global HR Communications, the Communications Consultant is a driven, strategic thinker with a passion for challenging conventions and championing employees. A key member of a Global Communications team, you’ll create and deliver innovative, business-driven communications strategies and tactics for Global HR, focusing on “what’s in it for me” messaging to bring campaigns and initiatives to life. This role provides consultation to various departments within HR and may include writing articles for our intranet MFCentral, blogs, videos, PowerPoint presentations, organizing events, and more.

Key Accountabilities

Individual Accountabilities:
Create and execute internal, evolving communication strategies that are effective and relevant to all stakeholders
Develop and execute leading-edge communications across all mediums (electronic and print) that are engaging, informative and relevant to the audience, including articles, PowerPoint decks, blogs and other communications tactics, as needed
Act as the liaison with internal business units to ensure communications are aligned with Global HR strategy (
Manage external vendors, including translation and printing
Drive employee engagement through comprehensive communication strategies that bring Manulife’s Mission to life while driving Global HR campaigns and initiatives
Develop and execute leading-edge communications across all mediums (electronic and print) that are engaging, informative and relevant to the audience, including articles, PowerPoint decks, blogs and other communications tactics, as needed
Responsible for supporting strategic HR initiatives by telling our story through one voice that resonates and builds engagement with employees globally.
Proactively build relationships with senior executives and their teams to provide communications advice and counsel to address each stakeholders’ requirements, regional considerations and ensure alignment in all geographies.
Collaborate across all communication teams (Corporate and within the regional markets), businesses and functions to provide a consistent and thoughtful approach to communications.
Ensure projects are on time with exceptional project management skills
Manage external vendors, including translation and printing

Job Requirement:
University or college degree in English, Communications, Marketing or Journalism, or equivalent work experience
5-8 years progressive work experience in developing and implementing effective communications plans and solutions to meet business needs
Experience being a team leader on projects
Excellent interpersonal skills with the ability to influence, negotiate and build consensus effectively
Creative thinker with familiarity in visual communications, PowerPoint
Familiarity with emerging communication media such as wikis, blogs, videos, infographics and other tools and how they can be applied in an enterprise environment
Excellent organizational and project management skills with the ability to juggle projects, prioritize and meet tight deadlines
Experience interacting with all levels of senior management.
Strong problem solver
Excellent verbal communication, writing and editing skills (CP-style)
Experience managing external vendors, including translation, design and printing
Ability to adapt in a dynamic, ever-changing work environment
Motivated self-starter
Proven ability to help develop, recommend and implement marketing/communications tactics consistent with business objectives
Experience at a financial institution or supporting HR an asset

What we bring

A bold ambition and set of goals to drive transformation in our industry
A mission for “Decisions made easier. Lives made better.”
A leadership team dedicated to your growth and success
Our best. Every day.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.