Customer Service/Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project.
Associates in this position know how to greet, qualify, recommend and close a sale with every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales Associates maintain the in-stock condition of assigned areas, and ensure that it is clean and safe. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.
Major Tasks & Responsibilities:
Provide fast, friendly service
Actively seek out customers
Ask open ended questions about customer’s projects in order to determine their needs and level of expertise
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Acquire beginner product knowledge in adjacent departments
Ability to work a flexible schedule including evenings and weekends
Excellent communication and customer service skills
Excellent decision making and problem solving skills
What sets us apart?
Health and Dental Benefits for Full Time and Part time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development