Reporting to the Team Leader, Technical Services, the System Administrator is responsible for all areas of technical infrastructure implementation and support on behalf of the Company and its subsidiaries.
Technical Infrastructure Projects
Evaluate new technologies, software packages and proposed project plans. This includes assisting management and colleagues with cost/benefit analyses and feasibility studies.
Work on projects as part of a team to install new system software and hardware.
Provide technical guidance and support to data centre and application development departments.
Required to work on projects led by colleagues located locally in Vancouver or in other iA offices in Canada and the USA.
Keeps informed of new developments in computer technologies by researching on the internet, reading and completing relevant training.
Technical Infrastructure Support
Maintains and supports the technical infrastructure in Vancouver and other offices in the Group.
Ensures that the system software is at a reasonable level of maintenance
Follow a controlled means of applying changes without impacting availability
Determine solutions for problems caused by bugs, user errors, hardware failures, software failures, incorrect implementation or unexpected changes
Actively monitors and analyzes system logs, stats ad controls to ensure that systems remain at optimum efficiency and recommends changes where necessary
Prepares and maintains system support and user documentation. Maintains necessary records and statistics for performance and capacity analysis
Conducts peer reviews of all planned changes to assess that impact of the change to the environment and make suggestions for efficiencies as necessary
Responsible for system back out processes with emphasis given to availability, reliability, serviceability and security.
Provides all required levels of support for the identification, analysis and resolution of client computer incidents and problems
Provides technical guidance to management ad colleagues in all areas of the company
Responsible for the improvement of the end-user computing environment by providing fixes and updates to the standard workshop images
Ensure that technical solutions meet the needs of the customer
Creates, maintains and contributes to technical standards and procedures
Creates and maintains system documentation
Functions as a project manager on small to medium size projects or on specific segments of large projects. This includes the creation of relevant project control documents for the management of the project
Leads and takes part in Disaster Recovery tests both locally and in international locations
Performs other related duties as assigned
Post-secondary education in Information Technology, Engineering, Computer Science
5 to 7 years work experience in IT as a Network Administrator
Operating and maintaining the Citrix environment and dependent technology platforms including XenDesktop, XenApp, NetScaler, Citrix Streaming Services, VMware, Windows Server 2012 and 2016, Windows Virtual Desktop, Win 7 and Win 10, Activity Directory and Citrix Access Gateway
Architecting and implementing the Citrix solution strategy
Responsible for creating innovation roadmaps, maintenance schedules, life cycle plans, capacity plans for the Citrix environment and related dependent technologies
Responsible for creating innovation roadmaps, maintenance schedules, life cycle plans, and capacity plans for the Citrix environment and related dependent technologies
Responsible for managing the day-to-day administration, planning, and problem-solving for the Citrix XenApp environment, including off hours support during critical outages or planned maintenance
Experience with Citrix XenApp client configuration and troubleshooting
Ability to learn and retain new information quickly
Ability to create and maintain detailed documentation and client service notes
Ability to multi-task in a fast-paced environment
Ability to trouble shoot escalated tickets
Strong written, oral, and analytical skills
Strong customer service skills
Demonstrate organizational and project management skills
Knowledge of Windows command line tools: Power Shell, Scripting, Task Automation
Knowledge of database management including: SQL Server 2005, SQL Server 2008, SQL Server 2012, SQL Server 2014
Knowledge of Active Directory including: Group Policy, Domain Trusts, DNS, User and Group Management
Occasional travel may be required
iA Financial Group offers a positive work environment and offers the following:
Competitive compensation including an annual bonus
Generous paid vacation entitlement
Extensive benefits including a Health Spending Account and Wellness Plan
A Defined Benefit pension plan
Share purchase program
Transit Subsidy program
Subsidized meals as well as access to our company gym
An extensive on-boarding and training program to ensure a comfortable and productive transition into our team
Ongoing training development