Operations Scheduling Coordinator

Kal Tire - Vernon, BC (30+ days ago)

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The Operations Scheduling Coordinator is responsible for providing hands-on support for the scheduling system and software programs utilized by Operations. The Coordinator provides user training and support, works with Operations to identify and develop best practices, and maintains procedure documentation. As well, the Operations Scheduling Coordinator plays an integral role in the development and delivery of enhancements to any related scheduling systems and in assisting with overall user adoption.

Core Responsibilities

Application Support and Maintenance

Establish a thorough knowledge of the scheduling software configuration and setup
Develop expertise in day to day usage of the scheduling software from the Operations perspective
Serve as the primary contact for technical support, training and identification of application requirements, for users of all scheduling systems utilized by Operations
Support the reporting and dashboards in the system
Help identify and coordinate the resolution of software problems and issues
Record all systems issues and resolutions to ensure proper documentation

User Training and Support

Act as the “go to” person for training and provide front-line support to team members to ensure skills are at the utmost level
Provide scheduling software training to Store Managers and team members
Assist with development of training plans, materials and procedures for new team members
Support Operations by providing ongoing guidance on how to schedule and maintain data in the scheduling software
Provide first-line scheduling software support for Store Managers and team members
Provide support to all users with functionality, access and troubleshooting issues

Business Best Practices and Process Documentation

Develop knowledge and proficiency in Kal Tire Store Operations and translate this knowledge into functionality within the scheduling software
Understand the business from the perspective of the store and how the scheduling software affects the ability to operate efficiently
Provide recommendations on scheduling options based on business needs and “best practice”
Recommend best practices in how to use the scheduling software to maximize the features of the software
Document business processes and gather business and technical requirements
Liaise with Operations Managers and team members to identify opportunities for improvement in the software configuration, functionality and business processes that would further improve operational efficiencies
Recommend systems improvements based on user functionality and technical concerns

Collaboration with IS on System Maintenance and Upgrades

Build strong working relationships with IS and scheduling software provider
Represent Operations when dealing with scheduling scenarios
Identify any unsupported procedural requirements in the software and assist in developing acceptable solutions
Work closely with IS to implement system upgrades and enhancements
Test configuration changes or newly developed reports & processes
Assist with planning and executing software roll out to new locations and additional business units

Key Performance Indicators

System users report timely and adequate resolution to requests
Understands business needs and participates in solution definition
Successfully facilitates training sessions
Customer feedback
Quality of relationships with key stakeholders
Procedures and training documents are concise and current

Work Experience

3+ years business-related experience
Experience in retail or seasonal operations

Knowledge, Skills and Abilities

Ability to prioritize and meet objectives within established time frames
Excellent communication and interpersonal skills
Strong computer skills
Demonstrated ability to facilitate and provide training
Continuous improvement focus
Ability to develop and deliver clear and concise end user instructions
Strong troubleshooting and analytical skills
Ability to work well within a team environment

Education

Degree, diploma or certificate, or the equivalent combination of education and experience in Information Services, Business or related areas

Special Requirements

Occasional travel; but frequent during system rollout

Negotiable Requirements

Previous experience with scheduling software
Adult Training experience
Kal Tire Operations experience